Recent Water Damage Posts

What to Do When the Toilet is Overflowing

8/17/2021 (Permalink)

Help! My toilet is overflowing!

An overflowing toilet is a problem everyone will likely deal with at some point. When water overflows from the bowl, chances are the culprit is a clogged toilet drain—usually an easy fix with some basic tools.

First, turn off the toilet’s water supply, on the wall behind the toilet. If you can’t find the water supply to stop the toilet overflowing, take the top off the tank and lift the float ball or cup high enough to stop the water from running. If that does not work, the shut off valve for the water supply to the house is generally located near the water heater.

Should overflow continue once the main water supply is off, you’re dealing with sewage backup, a serious situation due to the hazardous nature of the sewage water. If you are on a municipal septic system, you may need to call the city. If you have a septic tank, you’ll need a plumbing company that can flush out your system.

Water damage gets worse the more time that goes by. Call SERVPRO of Flower Mound / Lewisville right away to minimize the damage. We will work with your insurance every step of the way. Here to Help

How to Flush a Hot Water Heater

8/7/2021 (Permalink)

Ready to get started? You won’t need much. Really, the key essentials are:

  • A hose
  • A towel
  • A wrench

This list assumes that you can run the hose somewhere to allow the water from your hot water heater can drain safely. If not, get a couple of five-gallon buckets ready to capture what you drain. 

In addition to gathering your materials, there’s another key step you really can’t skip. Check the warranty for your hot water heater. Performing maintenance yourself, even simple maintenance like this, could void your warranty. 

Step one: Cut off power and water

Make sure your water heater is disconnected from its power source before you get started. If it’s electric, that means turning off the circuit breaker at your main breaker panel, then unplugging it. If it’s gas, note the temp it’s at for later, then turn the gas control knob to “Pilot.” Make sure your water heater is completely turned off before you move forward because draining water away from the heating element when it’s working can damage it.

Then, turn off your water heater’s water supply by shutting off the cold water valve. It will be located at the top of or above your water heater along a pipe that supplies it with cold water. A 90-degree turn will usually shut off the water.

If you can, wait overnight before you proceed to step two. This will allow your hot water heater to cool off so you’re not dealing with scalding water in next steps. If you can’t, use extra care.

Step two: Prevent a vacuum

You don’t want anything bad happening with your water lines while you flush your hot water heater, so go turn on the hot water somewhere in your house. Having this water source open will prevent a vacuum from forming as the tank drains.

Step three: Get ready to drain

You’re about to empty out your hot water heater and all that water needs to go somewhere. Control it by connecting a hose to the drain valve. It will be located at the bottom of your water heater and will probably look a lot like a standard garden faucet. Tighten the hose with a wrench and drape a towel over the connection so you don’t have to deal with any spray issues.

Feed the hose somewhere the water can safely drain or put it in a bucket. Next, open the pressure relief valve towards the top of your water heater. It’s usually a lever you simply flip.

Step four: Drain it

If you didn’t let your water cool, be ready for hot water to flow quickly out of your tank. Consider gloves or towels to protect your skin. If you’re using the bucket method,  have a second bucket ready to take its place when it gets full. Alternately, you can turn off the drain valve when the water nears the top of your bucket, drain it, then reopen the valve and refill your bucket, emptying as needed until your water heater is empty.

Open the drain valve and watch all that water and sediment pour out. Keep going until the tank is empty.

Step five: Flush it

Reopen the cold water valve at the top of your tank for a few seconds, then shut it off again and let the water drain. This will stir up any leftover sediment so you can fully flush your hot water heater. Repeat this process until you don’t see any more sediment coming out of your tank.

Step six: Refill it

Close the drain valve and close the pressure relief valve. Disconnect your hose. Next comes a sort of annoying step. Turn on all the hot water faucets in your house (sinks, bathtubs, showers, etc.). Having these freely flowing as you refill your tank prevents any pressure issues from arising within your water lines.

Then, turn the cold water supply back on and let your tank fill. Once it’s full, slowly reopen the pressure relief valve again to let any excess air get released. Then, close it again.

Now, head back to your faucets. Once water flow returns to steady (keep an eye out for hiccups and spurts that are indicative of air bubbles), turn them all off.

Step seven: Restore power

If your water heater is electric, plug it back into the wall before you restore power to it at your main circuit breaker. Then, turn it back on at the breaker box.

If it’s gas, relight the pilot and turn the knob back to the temperature at which it was previously set.

Listen to your water heater. You’ll be able to hear it start working again. In about 30 minutes, test that you have hot water again.

Source: Freshome November 2019

Three Probable Causes of a Leaky Refrigerator

5/27/2021 (Permalink)

WATER FILTER

If your filter is not installed properly, or the filter is old or doesn't fit correctly with your refrigerator model, chances are there is a poor connection between the filter and the water supply. To prevent your refrigerator from leaking, check to see if water is escaping due to holes in the filter. Also, check the size and model of both the fridge and filter to ensure it's the correct part for your refrigerator.

DRAIN PAN

Examine the drain pan for any cracks, which is located at the bottom of the refrigerator. If you notice a significant amount of pooling underneath, chances are the pan has a crack and that's what is causing the leak. Replace the pan immediately if you notice any damage.

DEFROST DRAIN

One of the most common causes of a leaky refrigerator is a faulty defrost drain. When the defrost drain is blocked by food particles or ice, it prevents the water accumulated during the defrost cycle to properly drain into the pan. Eventually, water will start to build up. Without anywhere to drain, water will begin to flow right onto your floor. Remove any blockage caused by food particles or ice by flushing the drain with hot water and removing debris carefully with a wire hanger.

Source: Roto-Rooter Online

Water Damage Timeline

4/17/2021 (Permalink)

Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

Water Damage and Wood Floors

12/2/2020 (Permalink)

It doesn’t require a disaster of the scope of a spring flood or hurricane to damage a wood floor. Plumbing leaks, fire hoses and the upstairs neighbor’s overflowing tub might pose problems for porous wood floors and substructures. Whatever the cause, water causes warping, and can trigger mold and mildew growth that can ruin wood. Major flooding creates problems in foundations and walls that must be addressed, but the first step in mitigating the damage done by water to a building -- including its wood floors -- is to gently but quickly ventilate and dry materials.

SERVPRO® of Flower Mound / Lewisville uses commercial-grade machines that extract the water from the wood flooring with a powerful force.  If we are called immediately following a water damage event, there is a good possibility we can save your wood floors from buckling using the high-powered water extractors.  Don't hesitate to call right away.

Source: HomeGuides Online

Keeping Gutters Clear to Prevent Water Damage

11/19/2020 (Permalink)

Ideally, gutters clear the water from your roof and move it safely away from your Dallas area home. Healthy gutters help to prevent: leaky roofs, water damage to the attic, and water coming in through your home’s foundation.

Twice a year, it is very important to clear your home’s gutters. Leaves, twigs, mud, nests, and other debris can clog the gutters and restrict the water flow.  When water has nowhere to go, it pools and can seep into areas it should not, which can cause water damage to your home. If you do not feel you can safely perform the job yourself, please hire out the job to a professional.

If your home has suffered water damage, please call SERVPRO of Flower Mound / Lewisville today to remove the water and dry out the area in order to prevent further damage.

Why is My Refrigerator Leaking Water?

8/18/2020 (Permalink)

If your refrigerator is leaking water and causing water damage to your flooring it’s usually because of one of two reasons.

Reason #1 your fridge is leaking

A blocked defrost drain is one of the most common causes of water leakage. This happens when food particles or other debris clogs up the drain hose, which can lead to ice buildup and, eventually, water leaking out of the freezer and refrigerator.

Fix: First, try flushing the drain from inside the freezer with warm water, using a turkey baster or a small funnel. You can also try using a pipe cleaner or a straightened coat hanger to forcibly remove the clog. If this doesn't fix the problem you may need to manually remove the debris that is clogging the check valve at the end of the drain hose.

Reason #2 your fridge is leaking

From time to time, a clogged or frozen water supply line will cause water to puddle beneath the refrigerator. It will also affect ice production from the ice maker and slow or stop water flow from the dispenser.

Fix: First, unplug the refrigerator and locate the shut-off valve, typically underneath the sink, behind the refrigerator, or below the refrigerator in the basement. Make sure this valve is closed, and look for any leaks, kinks, or clogs in the plastic supply line.

Source: CNET online

Water Damage During the Pandemic

5/28/2020 (Permalink)

green equipment on the floor of a garage full of personal items Residential water damage in McKinney

Experiencing a water damage can be stressful enough without all of the current concerns floating around regarding the pandemic. Our team is not only here to help return your home to preloss condition, we are also here to put your mind at ease!

Our team is equipped with the proper Personal Protection Equipment (PPE) while on the job site and can provide the customer with a mask and/or gloves as well if requested. We are trained to follow the CDC guidelines while on any project including your home or business water loss. 

If you find yourself in the middle of a water damage at your home or business and have questions about our services, please don't hesitate to give our office a call. We are happy to review the restoration process as well as our safety guidelines with you!

Retail store needs emergency water restoration!

4/15/2020 (Permalink)

green drying equipment on the floor with clothing hung on displays on the walls Drying equipment was placed after extraction from all flooring.

Our team was called out to perform emergency water restoration services at a local retail store. Although the store isn't currently open due to the stay at home order in place, this could have turned into a much bigger problem if they didn't catch it in time! A water supply line busted causing damage to the majority of the store. Luckily none of the merchandise was affected! After moving around displays, removing some affected paneling, and placing drying equipment, this store was ready to get back to the current norm.

If you own/manage a business, make sure to check in on your facility occasionally because water damages are always an unexpected occurrence! If you experience a loss, give our team a call. 972-420-4771

Cute critter causes severe water damage.

2/17/2020 (Permalink)

water damage in a residential property shown on a thermal camera Our team utilized a thermal camera to determine all areas affected in this home.

If I told you that a squirrel was the cause of all this damage would you believe me?! This little critter found his way up in the attic and chewed through a water line causing severe damage throughout the home. We were actually able to find him (he was quite large) and remove him from the home! 

Now that the cause of the leak was removed from the home we needed to focus on the damage he left behind. An initial inspection was performed utilizing the thermal camera to determine the entire area affected and once completed, our team worked diligently to remove the affected materials in order to properly dry the structure.

Although it was an unfortunate event, the customer could only laugh at their luck. We enjoyed laughing along with them while also being able to help in their time of need. 

New Year's Eve Water Damage

12/31/2019 (Permalink)

air movers in living room Our air movers in place to aide in the restoration process.

SERVPRO of Flower Mound/Lewisville knows that starting your new year off with a water damage isn't ideal! However, if you do experience a loss at your home or business, we hope you give our office a call to help you in your time of need.

This customer in Allen woke up to find their supply line in the bathroom busted and water was flowing throughout the home. He knew to call SERVPRO and we were onsite in under an hour! All but one room of the 1,700 square foot home was affected. Our team setup air movers and dehumidifiers to begin the restoration process as quickly as possible and will monitor the progress to ensure we return his home back to preloss condition. 

If you have an unexpected loss in your home, give our office a call. We are available 24/7-365! 

Don't Let a Busted Pipe Ruin Your Day!

11/20/2019 (Permalink)

air movers setup in a break room Behind the scenes of the break room our team is restoring at a commercial facility.

It's Monday morning, your pumpkin spice latte is extra hot, and you're ready to have a great productive day! Fast forward to an hour later when a busted pipe in the ceiling causes water to flood the entire first floor workstation and break room. No need to stress, just give SERVPRO of Flower Mound/Lewisville a call! (Luckily this customer had our number from a previous event and knew exactly who to call!)

Our restoration team was onsite fast in order to remove the standing water and stabilize the environment. After the affected areas were extracted we placed air movers and dehumidifiers to begin the restoration process. It might not be the ideal work environment however, our team made it safe for all employees to maneuver throughout the facility which provides little to no business interruption. 

If you experience a loss at your business, give our office a call! 972-420-4771