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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Preparing Your Home for a Hurricane

6/4/2020 (Permalink)

green and white house on a float in the rain If your family prepared for a hurricane?

Things to Do to Be Prepared in the Event Your Home is Affected by a Hurricane

Take inventory. “The last thing you want to be doing after you’ve been affected by a hurricane is to try to remember everything you had in the house. Having an inventory will make the process of getting through the claim and getting back to normal so much easier.” Keep the inventory list in a safe place away from your home like a safe deposit box.

Update your insurance. Make sure you have the right amount of insurance, and fill in a few key gaps in coverage.  Call your Insurance Agent for more information.

SERVPRO® of Flower Mound / Lewisville will work with your insurance and try to make things go as smoothly as we can for you. Faster to Any Disaster

Source: Kiplinger Online

Mold Testing vs. Mold Remediation

5/29/2020 (Permalink)

Learning About Mold Assessment vs. Mold Remediation in the State of Texas

Mold assessment activities include an inspection, investigation, or survey of a dwelling or other structure to provide the owner or occupant with information regarding the presence, identification, or evaluation of mold, the development of a mold management plan or remediation protocol, and the collection or analysis of a mold sample. Mold remediation means the removal, cleaning, sanitizing, demolition, or other treatment, including preventive activities, of mold or mold-contaminated matter. The industry is regulated to ensure that persons conducting mold assessment and remediation services in Texas are properly trained and licensed, and are following minimum standards that protect the health of workers and building occupants.

SERVPRO of Flower Mound / Lewisville is certified in the state of Texas for Mold Remediation. Our professionals are highly trained. Give us a call today!

Source: Texas Department of Licensing and Regulations Online

Office Disinfecting for COVID-19

5/29/2020 (Permalink)

Office Disinfecting for COVID-19

During these difficult times, please know that SERVPRO of Flower Mound / Lewisville is here to help your business. SERVPRO of Flower Mound / Lewisville will disinfect your business, office, restaurant, school, commercial building, and more! Was your commercial space contaminated with the virus? We can clean and disinfect for that! Would you like to assure your customers and employees that your commercial space has been thoroughly cleaned and disinfected? We can help you with that! Deep cleanings and bio hazard removals have been services SERVPRO of Flower Mound / Lewisville has been offering for over a decade. We know how to do it safely and effectively. To learn more about Commercial Cleaning from SERVPRO of Flower Mound / Lewisville, click HERE. Or, call today for more information – we are here to help: (972) 420-4771

Water Damage During the Pandemic

5/28/2020 (Permalink)

green equipment on the floor of a garage full of personal items Residential water damage in McKinney

Experiencing a water damage can be stressful enough without all of the current concerns floating around regarding the pandemic. Our team is not only here to help return your home to preloss condition, we are also here to put your mind at ease!

Our team is equipped with the proper Personal Protection Equipment (PPE) while on the job site and can provide the customer with a mask and/or gloves as well if requested. We are trained to follow the CDC guidelines while on any project including your home or business water loss. 

If you find yourself in the middle of a water damage at your home or business and have questions about our services, please don't hesitate to give our office a call. We are happy to review the restoration process as well as our safety guidelines with you!

Removing soot and odor from textiles!

5/28/2020 (Permalink)

stuffed lamb on the left covered in soot and the same stuffed lamb on the right cleaned bright white Before and after on a stuffed lamb affected during a fire.

Our Esporta Wash System utilizes a patented hydraulic action to force organic and inorganic contaminants out of the objects to be cleaned. Laboratory testing shows the technology removes 99% of contaminants and restores close to 90% of textiles damaged by odor, soot, grime, mold, and mildew to "food-grade" clean. It is capable of removing toxic substances from soiled items previously thought impossible to clean. 

After securing the premises, we offer an emergency cleaning service that provides homeowners with clothes to wear. On the day of the fire loss, we ask each of the house occupants to select two weeks' worth of clothing, undergarments, kid's backpacks - any item normally worn within a two-to three-week period. It's an interim solution with a 24-hour turnaround. 

One claim involved a single mother and her three kids who were especially attached to their stuffed animals, cherished outfits, and home-made blankets. They were thrilled we could remove the toxic smoke and water damage quickly! 

Mold in your home?

5/14/2020 (Permalink)

green equipment on top of brown laminate flooring Remediation complete, now time to rebuild with our construction team!

We had a customer call in regarding a musty odor she had in her home. She couldn't see anything but could tell it was very strong by her kitchen and dining room. Our Project Manager scheduled an inspection in order to see if we could figure out what the issue is. 

During the inspection the Project Manager was able to locate a specific area of concern in the dining room with the thermal camera and opened an exploratory section of the sheetrock. Just as they suspected, there was microbial growth found behind the wall. We walked the customer through the remediation process and put her mind at ease!

After a couple days work and a successful clearance report the musty odor and customer concern was long gone! 

Our team is trained in adhering to the highest cleaning and sanitation standards.

5/14/2020 (Permalink)

person in PPE disinfecting a table top with a handheld spraying machine SERVPRO of Flower Mound/Lewisville is here to help with your cleaning, disinfecting, and sanitization needs.

SERVPRO of Flower Mound/Lewisville is being called on by numerous home owners, businesses, and property managers to perform the necessary bioremediation services to clean, disinfect, and sanitize their properties. Each project is customized to the customers specific needs and requirements.

SERVPRO of Flower Mound/Lewisville uses EPA approved products and follows the CDC guidelines for cleanup practices. If you are interested in learning more about how our team can help you, please don't hesitate to reach out. 

Our team is ready to assist you no matter what time of day with your cleaning and disinfecting needs. These are unprecedented times but we will make it through this together. You can stay up to date with our team on our Facebook and LinkedIn pages!  

Commercial Warehouse Experiences a Water Loss

4/28/2020 (Permalink)

water on concrete flooring in a warehouse facility Pre-Mitigation photo from a warehouse facility here in Flower Mound, Tx.

Our team was called out over the weekend to assist a local Flower Mound commercial facility with their water loss. The owner of the business was going in to take care of a few things and check in when he opened the front door to find water covering the carpeted floor. Water flowed throughout their warehouse, office, and reception area causing a little bit of panic!

We were contacted and onsite fast to begin the restoration process. After quite a bit of extraction, we walked the customer through the entire process and made sure to answer all of his questions. Our team placed drying equipment throughout the facility, monitored the drying process throughout the weekend, and completed the drying in just a few short days. Thank you for trusting our team to restore your business back to preloss condition!

Retail store needs emergency water restoration!

4/15/2020 (Permalink)

green drying equipment on the floor with clothing hung on displays on the walls Drying equipment was placed after extraction from all flooring.

Our team was called out to perform emergency water restoration services at a local retail store. Although the store isn't currently open due to the stay at home order in place, this could have turned into a much bigger problem if they didn't catch it in time! A water supply line busted causing damage to the majority of the store. Luckily none of the merchandise was affected! After moving around displays, removing some affected paneling, and placing drying equipment, this store was ready to get back to the current norm.

If you own/manage a business, make sure to check in on your facility occasionally because water damages are always an unexpected occurrence! If you experience a loss, give our team a call. 972-420-4771

Safety Practices for Essential Workers

4/13/2020 (Permalink)

Essential workers who have had an exposure but remain asymptomatic should adhere to the following practices prior to and during their work shift:

  • Pre-Screen: Employers should measure the employee’s temperature and assess symptoms prior to them starting work. Ideally, temperature checks should happen before the individual enters the facility.

  • Regular Monitoring: As long as the employee doesn’t have a temperature or symptoms, they should self-monitor under the supervision of their employer’s occupational health program.

  • Wear a Mask: The employee should wear a face mask at all times while in the workplace for 14 days after last exposure. Employers can issue facemasks or can approve employees’ supplied cloth face coverings in the event of shortages.

  • Social Distance: The employee should maintain 6 feet and practice social distancing as work duties permit in the workplace.

  • Disinfect and Clean work spaces: Clean and disinfect all areas such as offices, bathrooms, common areas, shared electronic equipment routinely.

If the employee becomes sick during the day, they should be sent home immediately. Surfaces in their workspace should be cleaned and disinfected. Information on persons who had contact with the ill employee during the time the employee had symptoms and 2 days prior to symptoms should be compiled. Others at the facility with close contact within 6 feet of the employee during this time would be considered exposed.


  • Employees should not share headsets or other objects that are near mouth or nose.

  • Employers should increase the frequency of cleaning commonly touched surfaces.

  • Employees and employers should consider pilot testing the use of face masks to ensure they do not interfere with work assignments.

  • Employers should work with facility maintenance staff to increase air exchanges in room.

  • Employees should physically distance when they take breaks together. Stagger breaks and don’t congregate in the break room, and don’t share food or utensils.

If your business has been exposed to COVID-19, we can help! SERVPRO of Flower Mound/Lewisville is being called on by numerous businesses and community leaders to perform the necessary bioremediation services to clean, disinfect and sanitize their properties. All of our cleanup practices are in accordance with the guidelines provided by the CDC and local authorities. If you are interested in inquiring about our services we’re here to help – 24 hours a day, seven days a week, please do not hesitate to call us. 972-420-4771

Let our highly trained team perform proactive cleaning at your home or business!

4/13/2020 (Permalink)

black words on a white background with an orange house at the bottom Our team is lead by a Triple Master Restorer and we are here to help 24/7!

SERVPRO of Flower Mound/Lewisville is being called on by numerous businesses and community leaders to perform the necessary bioremediation services to clean, disinfect and sanitize their properties. All of our cleanup practices are in accordance with the guidelines provided by the CDC and local authorities. If you are interested in inquiring about our services we’re here to help – 24 hours a day, seven days a week! 972-420-4771

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line meet this standard and carry the EPA-registered emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

SERVPRO of Flower Mound/Lewisville can respond quickly and effectively to help minimize business interruption to your company.

We are uniquely prepared during this unprecedented time to clean and disinfect your home or business according to the protocols set forth by the CDC. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets,  and tables at a minimum. These same surfaces are mentioned in the CDC’s  guidance for commercial spaces as well.

Our team is trained to perform a proactive cleanup that involves facility or structure cleaning and disinfection. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of waste.

Did you know there are different classes of fire damage?

4/13/2020 (Permalink)

large fire against white brick with black smoke If you experience a fire damage, call our team of professionals who will help walk you through the restoration process.

If you experience a commercial fire damage, it is crucial to work with professionals who can help you restore your property. However, fire damage can take many different forms. Watch out for the following types of commercial fire damage and call the experts as soon as possible to prevent the damage from getting worse!

One of the first and least dangerous types of fire damage is known as Class A fire damage. This kind of damage can occur on any property, and it is often the result of a solid catching fire and spreading throughout. The fire damage from Class A fires has quantifiable sources, and the solids may include rubber, plastic, paper or cloth. This damage may spread from a single source, and it is often easy for individuals to contain if they are quick and isolate the burning source with a fire extinguisher.

Class B fire damage is another variety, and it is one of the most dangerous types that could occur. Class B fire damage typically results from flammable liquids or from solids that have become liquefied. These are commonly caused by melted plastics and waxes as well as various types of oils, including petrol and grease. While they are often caused by materials similar to cooking oil, cooking oil fires do not often count as Class B fires. These fires often spread quickly and cause tremendous damage because of water displacement issues.

Class C fire damage involves flammable gasses and similar substances. These can include fires caused by gas leaks such as hydrogen or propane, or they may be due to deposits of natural gas. They can spread quickly through the property and result in a great deal of sudden surface damage. More often than not, this type of damage is explosive and can cause tremendous destruction in the property's structure. It is one of the most common examples of Saginaw commercial fire damage, and it may result in a long-term loss if not handled quickly.

Finally, Class D fire damage is a common variety of fire damage that occurs in industrial locations. It is typically caused by combustible metals. Some of the most common metals involved include sodium and potassium, and this type of fire is large and encompassing of the work area. This damage can result in a variety of harmful ambient effects, so if you experience this sort of damage, it is crucial to have it taken care of as soon as possible. If left unattended, unwanted chemicals may become airborne and result in a variety of problems around the work area.

If you are interested in working with a locally owned business you can count on, be sure to call SERVPRO of Flower Mound/Lewisville. We can help you manage any and all commercial fire damage as necessary. 972-420-4771

Corporal returns with a surprise for retired Major.

3/5/2020 (Permalink)

two men holding a folded American flag with an American flag background Corporal Christian Robertson presenting retired Major John Mondy with a flag that was flown over al Asad, Iraq.

SERVPRO of Flower Mound/Lewisville is a minority/veteran owned business and has always supported our nation's military. We have had several team members enlist, deploy, and return back to the team as they arrive home. Today we had an amazing gift provided to us by one of our team members!

Corporal Christian Robertson surprised our owner retired Major John Mondy with a flag that was flown over Al Asad, Iraq. They folded it together and Christian presented it as he returned back to the SERVPRO of Flower Mound/Lewisville family from deployment. We are grateful he returned home safely and honored he is a part of our team once again.

"So that all shall know, this flag was flown in the face of the enemy, and bears witness to the strengths of the American people in the rebuilding of Iraq and denying a safe haven for terrorists."

Did you know SERVPRO offers CE Courses?

3/3/2020 (Permalink)

white writing on a green background with the SERVPRO logo above it If you are in need of CE credits, click the link above to find a course near you!

Did you know we offer both credit and non-credit continuing education courses for insurance agents, insurance adjusters, and real estate pros? In 2020 our local area will host one event each month, four hours each, and three hour ethics course in November and December. If you are in need of credits this year or would just like to learn more about the industry as it's ever changing, you can visit HERE for events in your local area!

Our next local event will be held on March 11 in Garland, Tx from 8:30-12:30! We will cover Mitigation Awareness (2hr) and Biohazard Cleanup (2hr). For more information please feel free to reach out to Megan Hancock at office@SERVPRO8864.com or 972-420-4771.

Cute critter causes severe water damage.

2/17/2020 (Permalink)

water damage in a residential property shown on a thermal camera Our team utilized a thermal camera to determine all areas affected in this home.

If I told you that a squirrel was the cause of all this damage would you believe me?! This little critter found his way up in the attic and chewed through a water line causing severe damage throughout the home. We were actually able to find him (he was quite large) and remove him from the home! 

Now that the cause of the leak was removed from the home we needed to focus on the damage he left behind. An initial inspection was performed utilizing the thermal camera to determine the entire area affected and once completed, our team worked diligently to remove the affected materials in order to properly dry the structure.

Although it was an unfortunate event, the customer could only laugh at their luck. We enjoyed laughing along with them while also being able to help in their time of need. 

Customer service and safety is our top priority!

2/13/2020 (Permalink)

Containment placed in a kitchen to prevent cross contamination Here is a behind the scenes look at demo day of a current project!

For those of you who watch Fixer Upper with Chip & Jo out of Waco, Tx you know everyone's favorite part of the project is demo day! You get to tear stuff out, make a mess, and knock holes into things right? While this is all super fun and exciting, there are safety measures that you should always take beforehand.

Placing a containment around designated work areas not only keeps the dust and debris from spreading throughout unaffected areas, it also protects the customer from potential hazards. As you can see from the photo we have a lean to containment in order to reduce the area of which construction dust and debris can travel. By visiting our Facebook page you will also see that we have contained the cabinets, pantry, and HVAC opening as well. There is bright green tape to alert workers of the uneven floor and the customer is still able to move about the house freely if needed. 

We take great pride in our work and enjoy being able to share that with our current and potential customers. 

Leave the dirty work to us!

1/16/2020 (Permalink)

mold remediation We don't suggest DIY when it comes to mold, call the professionals!

Our team is licensed with the State of Texas to perform Mold Remediation in residential and commercial properties. We work closely with Mold Assessment Consultants throughout the DFW area to ensure proper health and safety protocols are completed to restore your home or business to preloss condition.

Mold can be scary for customers if you aren't provided with the correct information. Strolling through the internet can sometimes provide false information in regards to the type of growth, proper precautions, and proper remediation requirements. We do not suggest trying to resolve the issue on your own as this can cause cross contamination.

If you have questions or concerns, please don't hesitate to visit our website for more information or give us a call! 972-420-4771 ??

2020 Resolution: Plan Ahead!

1/2/2020 (Permalink)

Emergency Ready Plan Don't wait for disaster to strike, be ready!

With each new year, many people resolve to better themselves or some part of their life. This year, make a resolution to be ready! 

Nobody ever plans on a disaster or a water or fire damage to strike, but you can prepare for it with the SERVPRO Emergency Ready Profile (ERP). The ERP is a comprehensive document containing critical information about your business, including emergency contacts, shut off valve locations, and priority areas. The ERP is a no cost assessment; all it requires is a little time, making it a great value that could save you time and money in the future. By downloading the free SERVPRO READY mobile app, this important information is stored electronically and can be accessed using your mobile device! 

Preparation is key to making it through any size disaster, whether it is a small water leak, a large fire, or an area flood. Don't wait until disaster strikes - resolve to be ready by contacting SERVPRO of Flower Mound/Lewisville today! 972-420-4771

New Year's Eve Water Damage

12/31/2019 (Permalink)

air movers in living room Our air movers in place to aide in the restoration process.

SERVPRO of Flower Mound/Lewisville knows that starting your new year off with a water damage isn't ideal! However, if you do experience a loss at your home or business, we hope you give our office a call to help you in your time of need.

This customer in Allen woke up to find their supply line in the bathroom busted and water was flowing throughout the home. He knew to call SERVPRO and we were onsite in under an hour! All but one room of the 1,700 square foot home was affected. Our team setup air movers and dehumidifiers to begin the restoration process as quickly as possible and will monitor the progress to ensure we return his home back to preloss condition. 

If you have an unexpected loss in your home, give our office a call. We are available 24/7-365! 

Commercial Water Restoration

12/31/2019 (Permalink)

wet storage boxes That's one way to soak up the water!

Being able to perform emergency restoration services and help those in need is very rewarding! We travel all over the metroplex however, our home is in Flower Mound and Lewisville. We were fortunate enough to have our neighbors give us a call when they experienced a loss in their office! 

Now if you haven't been to this office, they have dark green and navy carpet throughout their facility so you aren't really able to get a good look at the water damage. The photo attached shows boxes in their storage room that have soaked up the water about halfway up! Over the years they have seen us coming and going and have been lucky enough not to require our services. As soon as they saw the water they knew who they could trust to restore their property! 

Family Owned and Operated

12/19/2019 (Permalink)

picture of the owners Pictured here is John Mondy and his wife Wanda Mondy, Robert his son, and Matt her son.

SERVPRO of Flower Mound/Lewisville is proud to be a veteran led business. What most people may not know is that we are also family owned and operated! 

John Mondy has owned the franchise for 17 years and works alongside his wife and two sons. On staff we also have our production manager and his wife who just introduced a new baby girl to the family. One of our crew chiefs recently got engaged to our contents division operator, our office manager is a long time friend of the owners wife, the accounting manager who has also known the owner for several years, and production crew who are somehow connected with the other staff. 

Everyone within the organization is family and that's how we treat our customers. From the time we answer the call and step into your home or business, you're family. When you call SERVPRO of Flower Mound/Lewisville, you can trust that your job is in good hands. 

Triple Master Restorer

12/19/2019 (Permalink)

IICRC logo We have one triple master restorer and another on the way!

Most people have heard of the Institute of Inspection Cleaning and Restoration Certification (IICRC) right? Did you know that you can become a Master Restorer within IICRC? 

In order to become a Master Restorer you must go through the proper training and testing in order to receive individual certifications. As you move up from individual certifications you then receive what they refer to as Journeyman certifications. Once the three levels of Journeyman are achieved, you are then able to become a Master. 

The owner has completed all 13 certification requirements over these 17 years in order to receive his triple master restorer status! Our production manager has received two of his master restorer certifications and only has one certification left to receive his third. All of us at SERVPRO of Flower Mound/Lewisville are so proud of their achievements and their willingness to learn how we can improve for our customers.  

Advanced Equipment and Technology

12/19/2019 (Permalink)

Restoration Equipment Some of our equipment ready to roll when we receive a call!

The past few decades we have seen a rapid advancement in the technology and techniques used in the restoration industry. These advancements allow SERVPRO of Flower Mound/Lewisville Professionals to restore a property back to preloss condition quickly, reliably, and more effectively.

The Institute of Inspection Cleaning and Restoration Certification (IICRC) sets practical standards for restoration and cleaning. The IICRC S500 Water Damage Guide is a specific set of practical standards that incorporate the field of psychometry, which involves the manipulation of temperature and relative humidity to remove moisture and dry a property quickly and effectively. By using equipment such as thermal imaging cameras to identify the location of unwanted water, truck-mounted and portable extraction units for performing efficient water removal, high-velocity air movers that allow moisture to evaporate at a faster pace, air scrubbers to remove odors and control air quality, and OSHA-approved cleaning agents.

SERVPRO of Flower Mound/Lewisville is invested in delivering the best quality service with the most advanced technology. Give us a call for your restoration needs! 972-420-4771

Restore vs. Replace

12/19/2019 (Permalink)

Restored Clothing Here is a picture of an article of clothing restored from a fire loss.

The restore vs. replace mentality is one of the greatest assets SERVPRO of Flower Mound/Lewisville has!

When it comes to making it "Like it never even happened." it’s impossible to overstate the importance of keeping as many of the original items as possible. This allows prices to stay down as the cost for restoration is 20% of the cost for replacement. More importantly restoring is the preferred option because whether we realize it or not, the things in our homes, even the most arbitrary, have some kind of sentimental value. The blanket you always grab when you watch a movie, the plate you put your Thanksgiving turkey on or the couch your grandparents gave you. Every item of yours is important and SERVPRO of Flower Mound/Lewisville will treat it as such.

If you would like more information about our restoration process, please feel free to look through our website or give us a call!

High School Sideline Jackets Restored

11/20/2019 (Permalink)

Athletic Jackets Hanging after Restoration Sideline Jackets restored with the Esporta Wash System!

When a high school experiences a loss in one of their storage rooms and needs their textiles restored, we are here to help! 

SERVPRO of Flower Mound/Lewisville is an Esporta Certified Firm with several Certified Operators on staff to restore textiles 24/7. When we received the call that the sideline jackets were in the affected room we were onsite fast to load them up and bring them to our facility for restoration. We were able to restore 100% of the jackets and return them back to the facility before the cold weather hit! 

Thank you to the Athletic Department for trusting SERVPRO of Flower Mound/Lewisville to provide quality service. We look forward to seeing the athletes wearing these jackets throughout the colder months! 

Don't Let a Busted Pipe Ruin Your Day!

11/20/2019 (Permalink)

air movers setup in a break room Behind the scenes of the break room our team is restoring at a commercial facility.

It's Monday morning, your pumpkin spice latte is extra hot, and you're ready to have a great productive day! Fast forward to an hour later when a busted pipe in the ceiling causes water to flood the entire first floor workstation and break room. No need to stress, just give SERVPRO of Flower Mound/Lewisville a call! (Luckily this customer had our number from a previous event and knew exactly who to call!)

Our restoration team was onsite fast in order to remove the standing water and stabilize the environment. After the affected areas were extracted we placed air movers and dehumidifiers to begin the restoration process. It might not be the ideal work environment however, our team made it safe for all employees to maneuver throughout the facility which provides little to no business interruption. 

If you experience a loss at your business, give our office a call! 972-420-4771

Restoring Your Sentimental Items After a Fire Loss

11/20/2019 (Permalink)

Sometimes after a loss contents are deemed "unsalvageable" due to their small monetary value however, sometimes these contents have the highest sentimental value to our customers. After a fire it's customary for an insurance company to make decisions whether it is more economical to clean and restore contents or to go ahead and pay to replace them. After they have done their review and it turns out to be more cost effective to replace then those contents are deemed "unsalvageable". 

This scrap book was removed from a house fire by our restoration crew and because it was covered in soot and smoke, the scrap book was deemed "unsalvageable". This customer is a widow and the photos inside contained memories of her and her husband throughout their years together. Our cleaning team took it upon themselves to clean the scrap book along with every photo inside in order to return it to the customer. 

SERVPRO of Flower Mound/Lewisville takes pride in our work and strives to go above and beyond for all of our customers. If you experience a loss in your home, give our team a call and know that we are here to make it "Like it never even happened."

Spending time exploring our beautiful city

10/23/2019 (Permalink)

Lewisville City Hall Building City Hall has a veterans memorial on the front left side for everyone to spend a moment.

Some of you may not know that prior to our franchise name change we serviced the residents of Lewisville, Tx. When our corporate office announced we would be able to add Lewisville onto our franchise name we were elated! 

The city of Lewisville is beautiful and the people within this community are amazing. With over 100,000 residents spanning 36 square miles it has been recognized as one of the fastest-growing cities in the United States. The commercial side of the city is very diverse with its top employers being JPMorgan Chase, Lewisville Independent School District, and Nationstar Mortgage. 

We took some time to explore the city and see everything it has to offer. There are so many beautiful areas throughout Lewisville that we had to snap a few pictures. Check out our Facebook for a glimpse!

Using a Portable Fire Extinguisher

10/23/2019 (Permalink)

Fire Extinguisher PASS Method Educate yourself prior to a loss happening.

A portable fire extinguisher can be a life and property saving tool when used correctly. In order to operate a fire extinguisher, the NFPA suggests remembering the word PASS.

  • Pull the pin. Hold the nozzle pointing away from you and release the locking mechanism.
  • Aim low. Point the fire extinguisher at the base of the fire.
  • Squeeze the lever slowly and evenly. 
  • Sweep the nozzle from side to side. 

Read the instructions on the fire extinguisher and become familiar with them before a fire breaks out. Encourage your co-workers to do the same. Remember, extinguishers do have their limitations! It is also important to ensure you have the correct type of extinguisher for your business. Keep an eye out for our next blog discussing the 5 different classes of fire extinguishers. 

Tornadoes throughout DFW

10/21/2019 (Permalink)

Tornado Touched Down Tornado touched down in Rockwall, Tx on the evening of October 20th.

Late Sunday evening on October 20, 2019 several tornadoes touched down throughout Dallas and surrounding cities. The photo shows one that touched down in Rockwall, Tx causing severe damage. When events like these happen, SERVPRO calls in the Disaster Recovery Team. 

The Large Loss Division is composed of our best of the best in restoration. Our specialists are pre-qualified and strategically positioned in order to respond faster! The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard, or flood.

Our franchise has had the honor of helping with the major events below and will continue to help others restore their homes and businesses after these catastrophic events.

  • 2019: Tropical Storm Imelda
  • 2017: Hurricane Harvey
  • 2016: Hail Storm Wylie, Tx
  • 2015: Tropical Storms Ana & Bill
  • 2014: Polar Vortex
  • 2012: Hurricane Sandy
  • 2010: Nashville Floods
  • 2008: Hurricane Ike
  • 2007: Chicago Floods
  • 2007: Ohio Floods
  • 2007: California Wildfires
  • 2005: Hurricanes Katrina, Wilma, & Rita

Fire Prevention Week

10/11/2019 (Permalink)

Sketch of a residential escape plan Residential escape plan in the event of a fire.

This year's theme for Fire Prevention Week is "Not every hero wears a cape. Plan and practice your escape!" Keeping this in mind, remember to make a home escape plan with all members of your household and practice it! 

Draw a picture of your home just as you would see in a commercial space with red arrows showing the best exit routes. A home escape plan should have two exits from each room in your home (typically a door or window). Make sure those exit routes are clear of clutter and windows can open easily.

After you have your exit routes planned, discuss where everyone will meet once safely out of the house. Practice this a few times to ensure everyone is familiar with the plan. For more information, visit www.fpw.org

Leadership Flower Mound Town Government Day!

10/10/2019 (Permalink)

Leadership Flower Mound Class standing in front of the Flower Mound fire truck Leadership Flower Mound spent some time at Fire Station #4 with Tiller the house pup!

One of our team members has the honor of being part of the Leadership Flower Mound Class of 2020. On October 8th they spent the day learning all about our town government and first responders. First up was a wonderful class on Leadership and what all that entails. How you can be a better you not only for your team but your family and friends as well! Second on the agenda was to visit Fire Station #4 and meet with the Assistant Police Chief as well as the Fire Chief and his pup Tiller! Next stop was to Town Hall to meet with the Town Manager and learn all about how they help the community. Final stop was the Water Treatment Facility to learn about how our town is implementing new technology to reserve energy. This was a great day spent with amazing people learning very important information about the wonderful town we live in! 

National Preparedness Month

9/16/2019 (Permalink)

first aid kit, flashlight, battery, bank and radio with text: National Preparedness Will you be prepared if disaster strikes?

This year for National Preparedness Month, join your community in preparing for emergencies and disasters of all types, and lead efforts to encourage the community as a whole to become more prepared. "Disasters happen" and not only devastate individuals and neighborhoods, but entire communities, including businesses of all sizes.

The 2019 theme for National Preparedness Month is Prepared, Not Scared. Be Ready for Disasters. You can become prepared for a disaster by taking three simple steps: 

  • Have a plan to stay in business
  • Encourage your employees to become ready
  • Protect your investment

We must work together as a team to ensure that our families businesses, places of worship, and neighborhoods, are ready for any type of disaster that can potentially affect your local community. At ready.gov/business, companies like yours can find vital information on how to begin preparing their organization and addressing their unique needs during an emergency situation!

-Restoration Newsline Volume 30, Issue 9. 

Flower Mound Chamber of Commerce Annual Clay Shoot

9/12/2019 (Permalink)

Five men holding trophies. This is the team who took 1st place at the clay shoot this year!

Flower Mound Chamber of Commerce has an annual clay shoot benefiting our local first responders and we are honored to be able to a part of it!

SERVPRO of Flower Mound/Lewisville sponsored our local fire and police department as well as volunteering as a puller on a station. We were able to spend some time outside of "the office" and get to know some of the first responders in our community! Although it was really hot outside, everyone had a great time and enjoyed some great BBQ. One of the Highland Village Firefighters won the grand prize, a Benelli Super Black Eagle 3!

We would like to say thank you to everyone involved in putting this event together for our awesome first responders!! We look forward to next years event as well as many others. 

Best of Denton County 2019 - Emergency Services

9/12/2019 (Permalink)

black background with white blue and gold writing for Best of Denton County award Thank you to everyone who voted for SERVPRO of Flower Mound/Lewisville for Best of Denton County 2019 for Emergency Services!

When we received notice that our team here at SERVPRO of Flower Mound/Lewisville was nominated top 3 as Best of Denton County for Emergency Services, we were truly humbled! We strive to provide the best customer service in our community and this nomination showed that. 

A biggest part of our job is ensuring that we arrive to a loss as fast as possible to prevent any further damage from happening. Emergency Services can be anything from a moisture check, a sudden odor, a busted pipe, and even a fire that was just put out! Our team is dispatched and onsite for emergency services in less than an hour, answers any questions the customer or insurance may have in order to create a smooth restoration process. 

Winning in our Emergency Services category is absolutely amazing and we couldn't be happier knowing that residents and business owners within our community made it possible. Thank you to everyone who took the time to vote and thank you to our awesome customers who have made this possible. We can't wait to celebrate with our peers later on this month! 

Advantages of the SERVPRO Emergency Ready Profile

8/29/2019 (Permalink)

Emergency Ready Profile (ERP) The SERVPRO Emergency Ready Profile (ERP) will help ensure you and your business are "Ready for whatever happens."

When a fire or water damage puts the things that matter most on the line, you need the very best help on the line as well. That's why knowing the easiest ways to contact SERVPRO is so important. Below are a few of the advantages of setting up an Emergency Ready Profile with your local SERVPRO. 

  • A no-cost assessment of your facility.
  • A concise profile document that contains only the critical information needed in the event of an emergency.
  • A guide to help you get back into your building following a disaster.
  • Establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration provider.
  • Identification of the line of command for authorizing remediation work to begin.
  • Provides facility details such as shut-off valve locations, priority areas, and priority contact information. 

For more information contact our office! 972-420-4771

Carpet Delamination caused by water damage

8/19/2019 (Permalink)

technician wearing an orange glove holding the backing of carpet flooring that has pulled away from the material Carpet inspection for delamination at a water damage that occurred in a Dallas, Tx home.

Carpet delamination is a condition where the secondary backing of the carpet separates from the primary backing and can be caused by a variety of issues. One cause is from water damage causing the latex adhesive to fail which will result in the separation. Higher quality carpets will have a stronger latex adhesive where the lower quality carpet doesn't hold up quite as well. If you own a business with glue down carpet, you might notice bubbling due to the loss of adhesive. 

When inspecting carpet for delamination we always check from the side as the corner is a raw edge from the manufacturer and prone to fraying. As you can see from the photo the secondary backing has completely pulled away from the primary backing. In this case we would recommend the carpet being replaced in order to restore the home back to preloss condition. 

Post Construction Cleanup

8/19/2019 (Permalink)

SERVPRO cleaning products on wooden shelves with restoration equipment sitting on the floor SERVPRO Professional Cleaning Products

When you think about post construction clean up, does this sound like debris removal or cleanup of dust and dirt? A post construction cleanup is actually both! 

The job scope can include removing construction debris such as loose boards and scraps from inside the structure, sweeping the floors, prepping for carpet or other types of flooring, washing windows, and dusting. Our final interior cleanup is a detailed top to bottom white glove clean after construction wraps up. Our trained team can perform services for both residential customers and commercial clients. We have completed work in small apartments, large homes, restaurants, city buildings, and large scale commercial facilities.

If you are having work done in your home or business and will need a post construction clean, give our office a call for a walk through. Our project manager will provide a break down of the job scope as well as a detailed estimate specific to your project. 972-420-4771

Town of Flower Mound Among Safest to Raise a Child

8/14/2019 (Permalink)

two children playing in the park with a soccer ball Flower Mound listed as #5 safest community in the country to raise a child.

Our team loves being involved and helping others within our community. When we read the article from the town website regarding how safe it was we couldn't have been more proud! 

The Town of Flower Mound was named #5 Safest City to Raise a Child in the country! This information was provided from a study by SafeWise, a community-focused security organization. In order to compile the list, researchers examined the most recent FBI violent and property crimes data. Flower Mound is the only Texas community in the top 10!

A huge thank you to not only the first responders of Flower Mound but the residents as well for helping to keep this community safe. We are proud to call Flower Mound our home!

Electrical Fire at a home in Fort Worth, TX

8/9/2019 (Permalink)

burnt wood paneling in a living room caused by a fire Electrical Fire caused structural damage as well as smoke damage throughout the home.

Did you know that home electrical fires account for an estimated 51,000 fires each year? Electrical distribution systems are the third leading cause of home structure fires causing nearly 500 deaths, more than 1,400 injuries, and $1.3 billion in property damage. 

The SERVPRO of Flower Mound team is here to help after you experience a fire loss in your home. Our caring team will help guide you through the claims and restoration process. We are certified to restore the structure, electronics, textiles, contents, and can perform rebuild services as needed. 

If you experience an electrical fire in your home like the customer shown in the photo, please don't hesitate to give our office a call. Our team of professionals at SERVPRO of Flower Mound will help every step of the way to ensure a smooth process. 972-420-4771

Dishwasher causes water damage in Dallas, TX

8/9/2019 (Permalink)

air movers and dehumidifiers on a 2D sketch of a residential property Sketch of a home that experienced a water damage due to a dishwasher.

Water damage can occur in a variety of ways. Water damage caused by a leaking dishwasher can be especially problematic. As everyone knows, most dishwashers are in a prime location near the center of a home or kitchen. A leak can destroy or discolor tile, electrical wiring of other appliances, wallpaper, wood trim, and the list goes on. If your dishwasher is older and shows obvious signs of neglect or age, consider replacing it to help avoid a water damage in your home and having to file a claim.  

If you do experience a leak, file the claim as soon as it's discovered. Take photos in order to provide to your insurance company and give our team a call. SERVPRO of Flower Mound will work directly with your insurance company providing a scope of work, drying updates, and required documentation ensuring a smooth claims process. 

Local Shoe Repair Shop Experiences Water Damage

8/7/2019 (Permalink)

shoes and leather repair items in a storage closet Storage room of a Lewisville Shoe Repair Shop

It's Friday morning, only 8 hours until the weekend, and it's going to be an awesome day right? Not for this Lewisville business! 

A local Shoe Repair shop in Lewisville experienced a water damage overnight and came in to find it Friday morning. Luckily for them the majority of the damage was only in their storage room where they keep the most of their products up off of the floor. They gave our office a call and we were out within 15 minutes to provide emergency restoration services. They were able to continue business and after a couple days all was back to preloss condition. 

If you come in on a Friday morning, or any morning for that matter, give our office a call! 972-420-4771

Hidden water damage found after storm inspection!

8/7/2019 (Permalink)

purple and yellow heat patterns of a ceiling shown on a thermal camera Purple/Pink spots on the thermal camera represent hidden damage in the ceiling.

When a storm comes through and causes hail damage to your roof, you can almost bet there is hidden water damage. Just because you can't see the staining on your ceiling, doesn't mean it isn't there. 

Our structural drying team performs inspections after storms like this with their infrared cameras. These cameras detect heat given off by and object or person. An object warmer than the surrounding air appears red or yellow on our cameras while the objects cooler than the surrounding air will show as different shades of blue and purple/pink. 

As you can see from this photo, there are several areas of the bedroom that are picking up moisture. If you suspect hidden damage in your home or business, give our team a call for an inspection! 972-420-4771

Before The Storm

7/23/2019 (Permalink)

fallen drywall and insulation covering the floor of a commercial property Funeral home after a severe hail storm.


-It's important for homeowners to build an emergency supply kit and develop a communication plan for when disaster strikes. Check out our recommended items on our website and Facebook for a basic emergency supply kit. Here are some other things to help prepare you for the upcoming storms.

- Unplug any electronic equipment before the storm arrives.
- Secure outdoor objects that could blow away or cause damage.
- If you are outdoors, get inside a building, home or hard top vehicle (not a convertible)
- Shutter windows and secure outside doors. If shutters are not available, close window blinds, shades or curtains.

Fore more storm tips, visit the storm section of our website or give us a call! We would love to answer any questions you may have. 972-420-4771

During the Storm

7/23/2019 (Permalink)

storm safety instructions written in green on a black and white background Helpful tips on how to be prepared during the storm.

We discuss a lot on how to be prepared before a -storm happens, but what about during the event- Here are a few helpful tips to follow if you find yourself in the middle of a storm:

- Use your battery operated radio or phone for updates from local officials
- Avoid contact with corded phones. Cordless and cellular phones are safer to use.
- Avoid contact with electrical equipment or cords.
- Unplug appliances and other electrical items, such as computers. Power surges from lightning can cause serious damage.
- Avoid contact with plumbing. Plumbing and bathroom fixtures can conduct electricity.
- Stay away from windows and doors

For more information on how to be prepared before, during, and after the storm, visit our website! If you experience damage in your home or business, give us a call. 

Tropical Storms

7/12/2019 (Permalink)

photo of Earth taken from space ISS Astronaut Christina Koch captured this image of Tropical Storm Barry on July 11. (Credit:NASA)

Tropical storms are rapidly rotating storm systems characterized by a low-pressure center, a closed low-level atmospheric circulation, strong winds, and a spiral arrangement of thunderstorms that produce heavy rain. 

According to the latest update from NASA, Tropical Storm Barry formed during the morning of July 11 and the National Hurricane Center has issued several warnings and watches. The Dual-frequency Precipitation Radar (DPR) measured storm top heights as high as 11.1 miles, which is extremely high and indicative of intense thunderstorm activity south of central Louisiana. Rainfall rates with these storms exceeded 4 inches per hour as well. The National Hurricane Center noted that "Strengthening is expected during the next day or two, and Barry could become a hurricane late Friday or early Saturday."

For more updates and information about this tropical storm visit www.nhc.noaa.gov

SERVPRO of Flower Mound is a certified firm with the IICRC

7/8/2019 (Permalink)

copy of an IICRC Certified Firm certificate printed on a white background 2019 Certified Firm with the IICRC

Why SERVPRO of Flower Mound? We are a certified firm with the Institute of Inspection Cleaning and Restoration Certification.

If you or your business has suffered a water damage, fire damage, mold damage, or bio hazard damage, odds are it has affected some sort of fabric or textile in your home.  The IICRC is a certification and Standards Developing Organization (SDO) non-profit organization for the inspection, cleaning and restoration industries. In partnership with regional and international trade associates, the IICRC serves more than 25 countries.

When you see a IICRC logo, you can be confident that an IICRC-certified experienced, qualified professional is caring for your valuable property.

Do you need upholstery cleaning or carpet cleaning for your home or business performed by a company that is llrc certified?  SERVPRO of Flower Mound cleans upholstery for general cleaning, pet dander, smoke damage, office carpet tile, and more. 

Containment is crucial during mold remediation projects!

7/8/2019 (Permalink)

6 mil containment taped over two door openings in a residential property One of the containments placed throughout the home during a remediation project.

Containment in remediation protocols and projects is an industry staple. Mold is a living organism and is actively seeking to expand its environment beyond its present location. As a licensed remediation company we set up containment around a visible mold bloom the moment we step onto the job site. Our true containment in an effective mold remediation is the entire building, not just the immediate area or room where we have visible growth. 

The reason we contain the way we do is because the real culprit are the airborne spores that have already spread throughout the building or home. If improper containment is places the spores have the potential to be left behind and create further damage. 

Pre and post remediation reports put together by mold assessment consultants help to demonstrate to the customer the improvement in air quality that we as the remediation contractor need to provide. 

Guns & Hoses Charity Golf Tournament 2019

6/28/2019 (Permalink)

two men and a girl standing under a tent at a golf course SERVPRO of Flower Mound vendor tent

SERVPRO of Flower Mound is proud to be a sponsor for the 15th year in a row of the largest charity golf tournament in North Texas!

The Guns & Hoses foundation of North Texas is a non-profit organization dedicated to providing immediate financial assistance to the families of fallen first responders lost in the line of duty. The Guns & Hoses Foundation of North Texas also contributes to children's charities supported by local police and fire departments.

We couldn’t think of a better way to spend a Monday than out on the golf course with some amazing people. The first half of the morning is mingling with everyone involved in the tournament followed by a memorial service for the fallen first responders. We are honored to take part in this tournament every year. 

Mold Remediation Inspection

6/25/2019 (Permalink)

As most home and business owners know, the reason for a mold remediation inspection is to identify whether you have a mold problem. The inspection will conclude one of two things:

1. You DON'T have an issue and your concerns are alleviated by the inspection or a report provided by a Mold Assessment Consultant.

2. You DO have an issue and remediation should be performed as soon as possible.

Honestly, we would all prefer the outcome to be number one right? As most of our customers know the answer is usually number two. Our trained team of specialists can perform an inspection and if a Mold Assessment Consultant is required, we work with several frequently that we could refer to provide a protocol. 

If you have concerns about microbial growth, give our office a call today. Our team would be happy to walk you through our process. 972-420-4771

Be prepared for the storm!

6/24/2019 (Permalink)

red backpack overflowing with emergency supplies on a white background Emergency Supply Kit

It is important for homeowners to build an emergency supply kit and develop a communication plan for when disaster strikes. In the photo you will find a few suggestions for your basic emergency supply kit. Here are some other things to help prepare you for the upcoming storms.

- Unplug any electronic equipment before the storm arrives. 
- Secure outdoor objects that could blow away or cause damage. 
- If you are outdoors, get inside a building, home or hard top vehicle (not a convertible)
- Shutter windows and secure outside doors. If shutters are not available, close window blinds, shades or curtains.

If you have experienced water damage at your home or business from the recent storms, give SERVPRO of Flower Mound a call to perform an inspection today. 972-420-4771


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