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Fire & Water - Cleanup & Restoration

Archived Blog Posts

2020 Fire Prevention Week - "Serve Up Fire Safety in the Kitchen!"

10/5/2020 (Permalink)

Fire Prevention Week 2020 in United States will begin on Sunday, October 4th and end on Saturday, October 10th. This year’s theme is all about fire safety in the kitchen. Since we are all home more in 2020, we are home cooking more. In order to reduce the amount of kitchen fires in 2020, the National Fire Protection Association has named this year’s fire prevention week campaign, “Serve Up Fire Safety in the Kitchen!TM

Did you know?
Cooking is the #1 cause of home fires and home fire injuries. Unattended cooking is the leading cause of fires in the kitchen.

3 Safety tips from the NFPA regarding kitchen fires:

  1. Never leave the kitchen when you are frying, boiling, or cooking food.
  2. Never leave kitchen towels, oven mitts, or flammable items on top of or near the stove.
  3. Kitchen fires spread quickly. If you do have a cooking fire in the kitchen, get out immediately.

Source: NFPA.org

House Fires Caused by Lightning Storms

9/15/2020 (Permalink)

Unlike other types of house fires, which occur more frequently in the winter months, fires in the home caused by lightning are more likely to happen in June, July and August in the late afternoon or early evening. From 2007-2011, NFPA says there were an average of 22,600 fires per year caused by lightning strikes.  Lightning is responsible for a number of wildfires as well.

Lightning during storms poses the greatest risk outdoors and frequently strikes the highest point on a structure.

Safety tips During Lightning Storms: 

  • When possible, stay away from doors and windows during an electrical storm.
  • Do not use corded phones, computers, TVs or other electrical equipment during storms.
  • Unplug major electronics – TVs, stereo equipment, computers and microwaves to minimize damage if there is a lightning strike close by.
  • Avoid plumbing such as sinks, baths and faucets during a thunderstorm as metal plumbing is an excellent conductor of electricity.

Source: National Fire Protection Association

Why SERVPRO?  SERVPRO is Hazmat and Bio Hazard Removal Trained

9/11/2020 (Permalink)

Bio hazard clean up is considered: blood clean up, urine clean up, human feces clean up, animal feces clean up, vomit clean up, and other human fluids.  General maid and janitorial services will not remove these items due to their potentially hazardous nature.  SERVPRO of Flower Mound / Lewisville technicians are trained and properly uniformed to safely remove bio hazardous materials. This is why you can rely on SERVPRO of Flower Mound / Lewisville to get the job done quickly, safely, and to sanitation standards.  Many homes and buildings that have been left unattended and/or improperly cared for will generally require this type of service. SERVPRO of Flower Mound / Lewisville will remove all hazardous items and properly dispose of them. If you or your business is in need of bio hazard removal, please do not hesitate to call today: (972) 420-4771

How to Prevent Mold Growth in the Workplace

8/28/2020 (Permalink)

black and white photo of mold growth on drywall Say NO to DIY Mold Projects.

The best way to prevent mold is to control moisture. The main requirements for outdoor mold growth are moisture and shade. Mold does not like the sun and/or ultra violet rays. The main requirement for inside mold growth is simply moisture and it can occur in ceilings, attics, floors, insulation, wood, drywall, clothes, carpeting, bathrooms, and more. Some causes of excessive moisture are condensation, humidity, cooking, washing, or water from a flood, leak or spill. Mold also grows in environments with a warm temperature. Mold growth can begin in less than 48 hours of excessive moisture.

What you can do as a business owner to prevent mold growth from forming in your place of business:

  • Fix water leaks. Any known water leaks should be fixed quickly. Have a contractor inspect for unknown leaks.
  • Limit condensation. Keep room temperatures warm and/or well insulated.
  • Reduce humidity. Open windows, install exhaust fans or use a dehumidifier.
  • Clean wet/damp areas. Any wet or damp area, materials or affected equipment should be cleaned within 48 hours to prevent mold growth.

If your business has experienced water damage or mold growth, please do not hesitate to call SERVPRO of Flower Mound / Lewisville today!

Why is My Refrigerator Leaking Water?

8/18/2020 (Permalink)

If your refrigerator is leaking water and causing water damage to your flooring it’s usually because of one of two reasons.

Reason #1 your fridge is leaking

A blocked defrost drain is one of the most common causes of water leakage. This happens when food particles or other debris clogs up the drain hose, which can lead to ice buildup and, eventually, water leaking out of the freezer and refrigerator.

Fix: First, try flushing the drain from inside the freezer with warm water, using a turkey baster or a small funnel. You can also try using a pipe cleaner or a straightened coat hanger to forcibly remove the clog. If this doesn't fix the problem you may need to manually remove the debris that is clogging the check valve at the end of the drain hose.

Reason #2 your fridge is leaking

From time to time, a clogged or frozen water supply line will cause water to puddle beneath the refrigerator. It will also affect ice production from the ice maker and slow or stop water flow from the dispenser.

Fix: First, unplug the refrigerator and locate the shut-off valve, typically underneath the sink, behind the refrigerator, or below the refrigerator in the basement. Make sure this valve is closed, and look for any leaks, kinks, or clogs in the plastic supply line.

Source: CNET online

Overflowing Toilet – What to Do

8/8/2020 (Permalink)

black fan on tile floor in front of a toilet Restoration from the toilet water line

An overflowing toilet is a problem everyone will likely deal with at some point. When water overflows from the bowl, chances are the culprit is a clogged toilet drain—usually an easy fix with some basic tools.

First, turn off the toilet’s water supply, on the wall behind the toilet. If you can’t find the water supply to stop the toilet overflowing, take the top off the tank and lift the float ball or cup high enough to stop the water from running. If that does not work, the shut off valve for the water supply to the house is generally located near the water heater.

Should overflow continue once the main water supply is off, you’re dealing with sewage backup, a serious situation due to the hazardous nature of the sewage water. If you are on a municipal septic system, you may need to call the city. If you have a septic tank, you’ll need a plumbing company that can flush out your system.

Water damage gets worse the more time that goes by. Call SERVPRO of Flower Mound / Lewisville right away to minimize the damage. We will work with your insurance every step of the way. Here to Help

What Secondary Damage can occur after Storm Damage?

8/6/2020 (Permalink)

After roof leaks or flood damage, if not properly dried and treated, a home or business can develop mold from the moisture left on: wood, tile, carpeting, windows, concrete, and/or other materials/items that were affected.  SERVPRO of Flower Mound / Lewisville strives to prevent secondary damage every time we remediate water damage. Building materials and flooring are dried and treated to prevent mold and other allergens/contaminates using specialized equipment and cleaning products.

If storm damage is not properly treated, the perfect environment is created for mold spores to grow in your home and to contaminate the air that is breathed in.

Should you ever suffer water damage due to: excessive rain, storm damage, leaky roof, flood damage, a water heater leak, sink overflow, fire, refrigerator leak, or any other reason water has invaded your home or business, please know that SERVPRO of Flower Mound / Lewisville is here to help.  Faster to Any Disaster

Getting Rid of Cigarette Smoke Odor

7/27/2020 (Permalink)

hand holding a lit cigarette with smoke above it Is there a lingering odor in your home or business?

It's obvious to a non-smoker when a home smells like cigarettes.  The smell of tobacco and/or cigarette smoke and tar is stubborn because it "sticks" to all surfaces in your home as it spreads through the air. So, how do you get rid of the cigarette odor?  The short answer is that it's very difficult.  ALL surfaces in the home need to be scrubbed and deodorized, including the: flooring, walls, furniture, appliances, knick-knacks, and clothing. Even the air in the home needs to be deodorized during the process.  It's not an easy task, but the experts at SERVPRO® of Flower Mound / Lewisville have done it many times and are more than willing to help you.  Give us a call today and start breathing fresh smelling air! Here to Help

Three "C's" of Certified: SERVPRO Cleaned

7/27/2020 (Permalink)

Certified: SERVPRO Cleaned, our new defensive pathogen cleaning program, goes way beyond standard janitorial cleaning practices. It is a proactive viral pathogen cleaning. 

SERVPRO of Flower Mound / Lewisville has been cleaning, sanitizing, and removing bio hazardous materials in both businesses and homes for over a decade. Deep cleaning is something in which we are experts.

Below are the Three "C's" of SERVPRO: Certified Cleaned: 

  • Consult: Not all businesses are the same, so we’ll tailor a bespoke cleaning program based on the unique needs of each facility.
  • Clean: Based on the agreed plan, an expert deep clean is initiated using our proprietary EPA-Approved Hospital-Grade cleaning solutions and always adhering to the leading level of cleaning and decontamination standards set by the CDC.
  • Certify: You’ll know a business is Certified: SERVPRO Cleaned by the shield posted on their front window. Along with digital emblems and other collateral, this beacon represents their commitment to the comfort and security of their employees, customers and community.

So when you are walking around the Dallas area, when you see the Certified: SERVPRO Cleaned shield sticker in the window, you know the #1 choice in clean up and restoration was there.

Understanding fire extinguisher classes

7/27/2020 (Permalink)

There are four classes of fire extinguishers – A, B, C and D – and each class can put out a different type of fire.

Class A fire extinguishers

Class A fire extinguishers are used for ordinary combustibles, such as paper, wood, cloth, and some types of plastic. These extinguishers typically use water or certain types of dry chemicals to either absorb heat or coat the fire.

Class B fire extinguishers

Fires that originate from flammable liquids and gas can be extinguished by a class B fire extinguisher. This is the type of extinguisher you’ll want to use on a fire caused by oil or fuel.

Class C fire extinguishers

Class C fire extinguishers are effective against electrical fires from live wires, panels, and circuit breakers. The extinguisher works by releasing materials that stop the conduction of electricity.

Class D fire extinguishers

Class D fire extinguishers are used on combustible metals. These include magnesium, sodium, aluminum, and titanium.

Class K fire extinguishers

Commonly used in restaurant kitchens, class K fire extinguishers can effectively put out fires caused by cooking fats, greases, and oils. They use a process called saponification by releasing an alkaline agent to create a foam that traps vapors and puts the fire out.

Purchasing your fire extinguisher

Now that you know how many extinguishers you need and what types to get, you can head to the hardware store. Look for fire extinguishers that you can easily lift. Larger extinguishers may pack more power, but you must be able to use it properly.

Source: Safety Online

SERVPRO® of Flower Mound / Lewisville will Deep Clean your Dallas area Restaurant

7/19/2020 (Permalink)

Certified: SERVPRO Cleaned in white letters on a green and orange sticker Certified: SERVPRO Cleaned

SERVPRO® of Flower Mound / Lewisville will Deep Clean your Dallas area Restaurant

Obviously, a restaurant's preparation areas should be kept clean. But, besides the everyday cleaning of kitchen equipment and appliances, it is necessary to perform a deep cleaning of kitchens at least once to twice a year.

Appearance

A restaurant's: atmosphere, attention to detail, and well-kept facilities are important for a customer's good first impression. The appearance of a restaurant's kitchen can bring in clients as well as scare them away.

Safety

A messy and unorganized look will affect guests' appetites as well as employee productivity. Daily mopping sustains a clean floor, but will not scrub deeply enough to remove certain bacteria. Sticky floors and unwanted objects can cause personnel or guests to slip. For a truly clean floor, it is important to remove: grease, oil, gum and even mold.

For a deep cleaning of your restaurant, please call SERVPRO® of Flower Mound / Lewisville today!

Source: Yahoo Finance Jan 2019

Contaminated Water after a Storm

7/14/2020 (Permalink)

Should you experience a flood in your home after a storm, our team of professional technicians will inspect your Dallas area home or business to determine the appropriate plan of action for the type of water encountered.

Category 3: "Black Water"

Category 3 water is grossly contaminated and could cause severe illness or death if ingested and any contact should be avoided. Examples include flooding from rivers or streams, water from beyond the toilet trap, water from the toilet bowl with feces, or standing water that has begun to support microbial growth.

  • May contain untreated sewage, harsh chemicals, and microbes
  • Water from flooding rivers or sewer backup

24 Hour Emergency Service

Water contaminated with sewage backup should be considered an emergency situation and dealt with as quickly as possible. Our professional technicians at SERVPRO® of Flower Mound / Lewisville are available 24 hours a day, 365 days a year for any emergency situations that arise. We have been a trusted name in safety and properly restoring homes and businesses for almost 15 years! Here to Help

Reducing Moisture in Your Home and Mold Growth

7/5/2020 (Permalink)

Tips for the areas most prone to dampness and mold growth:

  • Use dehumidifiers and air conditioners, especially in hot, humid climates, to reduce moisture in the air.
  • Keep indoor humidity below 60% if possible. You can measure relative humidity with a hygrometer, an inexpensive instrument available at many hardware stores.
  • Keep air conditioning drip pans clean. Make sure drain lines are free of obstructions and flow properly.
  • Keep the house warm in cool weather. As the temperature goes down, the air is less able to hold moisture and it condenses on cold surfaces, which can encourage mold growth.
  • Add insulation to cold surfaces, such as exterior walls, floors, and windows to reduce condensation.
  • Dry wet areas within 24 to 48 hours to prevent mold growth.
  • Fix leaks and seepage. The ground should slope away from your house. If water is entering the house from the outside, your options range from simple landscaping to extensive excavation and waterproofing.
  • Have a heating and cooling contractor check your heating and cooling system to make sure it's sized and operating properly to remove humidity.
  • Open doors between rooms to increase circulation, which carries heat to cold surfaces. Increase air circulation by using fans and by moving furniture from wall corners.

To learn more about mold remediation from SERVPRO of Flower Mound / Lewisville, click HERE.

Source: WebMD Online  Jan 2019

Why SERVPRO®? SERVPRO® Will Work with Your Insurance

6/30/2020 (Permalink)

woman with blonde hair, man with glasses, and man in suit looking at a piece of paper Our team is here to assist you throughout the claims process.

Why SERVPRO®? SERVPRO® Will Work with Your Insurance

In the unfortunate event your home or business suffers: water damage, fire damage, mold damage, or bio-hazard clean up needs,  SERVPRO® of Flower Mound / Lewisville will work seamlessly with your insurance company.  This means less hassle and less worry for you. We will keep you informed every step of the way. Our employees talk with insurance adjusters every day to make sure things are billed correctly with your insurance and the job is properly documented to ensure things are going according to plan. Being in business for years and years, whatever property and casualty insurance you or your company uses, odds are we have worked with them in the past.  If you need the job done right and less hassle for you, please do not hesitate to call SERVPRO® of Flower Mound / Lewisville. 972-420-4771 

What is the Certified: SERVPRO Cleaned (CSC) Program?

6/24/2020 (Permalink)

white text on a green and black background How can our team help your business?

Our CSC program is designed to provide our communities with a way to know that a structure has been cleaned, sanitized, and disinfected to minimize harmful pathogens. If a structure is sanitized and disinfected as part of the CSC program, signage will be provided to display on a window to let everyone know it was sanitized and disinfected.

We adhere to SERVPRO protocols and recognized industry standards (CDC, RIA, IICRC) with EPA-approved cleaning products to deliver a SERVPRO certified cleaning experience and result. 

The COVID-19 pandemic has changed what it means to be clean. Being open for business is just the beginning of our new journey forward.

Employees may be hesitant to return to work, and customers may wonder whether the businesses they patron are safe. 

We are proud to launch Certified: SERVPRO Cleaned— a cleaning and disinfecting program that SERVPRO offers to commercial locations to address the current COVID-19 pandemic.

This is a level of clean that goes way beyond janitorial or carpet cleaning. This is proactive viral pathogen cleaning.

How can we help your business? When our logo is on your door, your commitment to clean is clear. When you choose SERVPRO, your employees, customers, and community can rest assured that you selected a “higher standard of clean” — Certified: SERVPRO Cleaned.

For more information, please contact a Franchise Professional at 972-420-4771.

Tips for Reducing Mold Growth in the Bathroom and the Laundry Room

6/23/2020 (Permalink)

Mold growth on drywall in a bathroom Mold growth on drywall in a bathroom

Tips for Reducing Mold Growth in the Bathroom and the Laundry Room

In the laundry room:

  • Vent your clothes dryer to the outside.
  • Make sure the vent is clear of obstructions, such as lint, and that there are no holes that leak air. If the vent duct is damaged, replace it with a metal duct. Have the duct cleaned at least once a year.
  • Avoid leaving damp clothes in the laundry basket or dryer. Wash and dry them promptly.

In bathrooms:

  • Use exhaust fans to remove moisture to the outside (not into the attic).
  • Use area rugs, which can be taken up and washed often instead of wall-to-wall carpeting.
  • Check for leaks around basins and tubs and have them repaired if necessary.
  • Open a window when showering.
  • Avoid leaving damp towels on the floor or in laundry hamper.

If you smell or can visibly see mold growth in your home, give SERVPRO of Flower Mound / Lewisville a call today to start the process of getting it removed!

Source: WebMD Jan 2019

Leadership Flower Mound Graduation 2020

6/22/2020 (Permalink)

black and gold aware on a brown background Congratulations Leadership Flower Mound class of 2020!

We wanted to take a moment to say congratulations to our team member Megan Hancock for graduating from Leadership Flower Mound with the Flower Mound Chamber of Commerce. A couple of our team members were able to attend the ceremony at Marty B’s in Bartonville to honor her and her classmates achievement.

Through this course they were able to meet and learn from those in different levels of our government, parks and recreation departments, education levels elementary through college, as well as our emergency service and detention departments. Megan would come back each month and express just how grateful she was to be able to learn more about our community and how we can all help one another.

We truly enjoy being able to serve those in our community and look forward to the continued involvement in the future. 

Protecting Your Roof During a Hurricane

6/21/2020 (Permalink)

Protecting Your Roof During a Hurricane

Protect your roof. Consider hurricane straps to ensure your roof is bolted to the rest of your house. And inspect your roof tiles or shingles to make sure they are secure. Use roofing cement to fix any loose tiles to prevent them from becoming lethal projectiles during a Texas storm and damaging the underlying roofing material. Seal any areas where wires enter the home, minimizing the chance of water damage during heavy wind and rain.

Trim your trees. Broken limbs could land on your (or your neighbor’s) roof/house or become missiles that can break windows during a storm. If your tree damages your house or a neighbor’s house, your insurance cover the damages, but it may pay only a portion.

If your home is damaged during a Dallas area storm, call the professionals at SERVPRO of Flower Mound and Lewisville.  Faster to Any Disaster

Source: Kiplinger Online

How to Operate a Fire Extinguisher

6/18/2020 (Permalink)

Once you've made your fire extinguisher purchase, familiarize yourself with your fire extinguisher directions so you’ll be prepared in case you need to put out a fire. Typically, fire extinguishers are fairly easy to use in the case of a fire. Most of the types operate using the P.A.S.S. technique:

  • Pull the pin on the fire extinguisher in order to break the tamper seal.
  • Aim the fire extinguisher low, with the nozzle pointed at the base of the fire. 
  • Squeeze the handle of the fire extinguisher to release the extinguishing agent. 
  • Sweep the nozzle from side to side while pointed at the base of the fire until it is extinguished. 
  • If the fire re-ignites, repeat the last 3 steps.

If your home or business has suffered a fire, please give SERVPRO of Lake Conroe, Magnolia, and Cleveland a call today. We will work with you and your insurance company every step of the way. For more information about fire damage restoration, click HERE.

Source: Nationwide

Make Sure to Have a Fire Extinguisher in Your Dallas area Home or Business

6/18/2020 (Permalink)

Not only is it smart to keep fire extinguishers in your home and/or business, it’s also the law in many states.

It's important to make sure you have the right types of fire extinguishers on hand to put out common household fires and don't forget to make sure you have the right insurance coverage if your Dallas area home or business sustains fire damage.

The first thing to do when choosing a fire extinguisher is to decide which rooms in your home or business need an easily accessible fire extinguisher. You should keep at least one on each level of your house. Make sure you keep fire extinguishers handy where fires are more likely to start, like in the kitchen, HVAC room, and the garage.

For more information regarding fire damage restoration from SERVPRO of Flower Mound / Lewisville, click HERE.

Source: Nationwide

Certified: SERVPRO Cleaned – a defensive cleaning program

6/15/2020 (Permalink)

Table tent signs describing the Certified: SERVPRO Cleaned program on top of a wooden table. Our defensive cleaning program gives your business a way forward by providing your employees and customers ongoing safety and assuredness.

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Flower Mound/Lewisville today at 972-420-4771 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

Fireworks Safety Tips

6/7/2020 (Permalink)

sparkler firework next to an american flag against a black background We hope everyone has a safe 4th of July!

Be Safe with Fireworks this 4th of July

Follow these safety tips when using fireworks: 

  • Never allow young children to play with or ignite fireworks.
  • Avoid buying fireworks that are packaged in brown paper because this is often a sign that the fireworks were made for professional displays and that they could pose a danger to consumers.
  • Always have an adult supervise fireworks activities. Parents don't realize that young children suffer injuries from sparklers. Sparklers burn at temperatures of about 2,000 degrees - hot enough to melt some metals.
  • Never place any part of your body directly over a fireworks device when lighting the fuse. Back up to a safe distance immediately after lighting fireworks.
  • Never try to re-light or pick up fireworks that have not ignited fully.
  • Never point or throw fireworks at another person.
  • Keep a bucket of water or a garden hose handy in case of fire or other mishap.
  • Light fireworks one at a time, then move back quickly.
  • Never carry fireworks in a pocket or shoot them off in metal or glass containers.
  • After fireworks complete their burning, douse the spent device with plenty of water from a bucket or hose before discarding it to prevent a trash fire.
  • Make sure fireworks are legal in Dallas area before buying or using them.

Source: CPSC Online

Preparing Your Home for a Hurricane

6/4/2020 (Permalink)

green and white house on a float in the rain If your family prepared for a hurricane?

Things to Do to Be Prepared in the Event Your Home is Affected by a Hurricane

Take inventory. “The last thing you want to be doing after you’ve been affected by a hurricane is to try to remember everything you had in the house. Having an inventory will make the process of getting through the claim and getting back to normal so much easier.” Keep the inventory list in a safe place away from your home like a safe deposit box.

Update your insurance. Make sure you have the right amount of insurance, and fill in a few key gaps in coverage.  Call your Insurance Agent for more information.

SERVPRO® of Flower Mound / Lewisville will work with your insurance and try to make things go as smoothly as we can for you. Faster to Any Disaster

Source: Kiplinger Online

Mold Testing vs. Mold Remediation

5/29/2020 (Permalink)

Learning About Mold Assessment vs. Mold Remediation in the State of Texas

Mold assessment activities include an inspection, investigation, or survey of a dwelling or other structure to provide the owner or occupant with information regarding the presence, identification, or evaluation of mold, the development of a mold management plan or remediation protocol, and the collection or analysis of a mold sample. Mold remediation means the removal, cleaning, sanitizing, demolition, or other treatment, including preventive activities, of mold or mold-contaminated matter. The industry is regulated to ensure that persons conducting mold assessment and remediation services in Texas are properly trained and licensed, and are following minimum standards that protect the health of workers and building occupants.

SERVPRO of Flower Mound / Lewisville is certified in the state of Texas for Mold Remediation. Our professionals are highly trained. Give us a call today!

Source: Texas Department of Licensing and Regulations Online

Office Disinfecting for COVID-19

5/29/2020 (Permalink)

Office Disinfecting for COVID-19

During these difficult times, please know that SERVPRO of Flower Mound / Lewisville is here to help your business. SERVPRO of Flower Mound / Lewisville will disinfect your business, office, restaurant, school, commercial building, and more! Was your commercial space contaminated with the virus? We can clean and disinfect for that! Would you like to assure your customers and employees that your commercial space has been thoroughly cleaned and disinfected? We can help you with that! Deep cleanings and bio hazard removals have been services SERVPRO of Flower Mound / Lewisville has been offering for over a decade. We know how to do it safely and effectively. To learn more about Commercial Cleaning from SERVPRO of Flower Mound / Lewisville, click HERE. Or, call today for more information – we are here to help: (972) 420-4771

Water Damage During the Pandemic

5/28/2020 (Permalink)

green equipment on the floor of a garage full of personal items Residential water damage in McKinney

Experiencing a water damage can be stressful enough without all of the current concerns floating around regarding the pandemic. Our team is not only here to help return your home to preloss condition, we are also here to put your mind at ease!

Our team is equipped with the proper Personal Protection Equipment (PPE) while on the job site and can provide the customer with a mask and/or gloves as well if requested. We are trained to follow the CDC guidelines while on any project including your home or business water loss. 

If you find yourself in the middle of a water damage at your home or business and have questions about our services, please don't hesitate to give our office a call. We are happy to review the restoration process as well as our safety guidelines with you!

Removing soot and odor from textiles!

5/28/2020 (Permalink)

stuffed lamb on the left covered in soot and the same stuffed lamb on the right cleaned bright white Before and after on a stuffed lamb affected during a fire.

Our Esporta Wash System utilizes a patented hydraulic action to force organic and inorganic contaminants out of the objects to be cleaned. Laboratory testing shows the technology removes 99% of contaminants and restores close to 90% of textiles damaged by odor, soot, grime, mold, and mildew to "food-grade" clean. It is capable of removing toxic substances from soiled items previously thought impossible to clean. 

After securing the premises, we offer an emergency cleaning service that provides homeowners with clothes to wear. On the day of the fire loss, we ask each of the house occupants to select two weeks' worth of clothing, undergarments, kid's backpacks - any item normally worn within a two-to three-week period. It's an interim solution with a 24-hour turnaround. 

One claim involved a single mother and her three kids who were especially attached to their stuffed animals, cherished outfits, and home-made blankets. They were thrilled we could remove the toxic smoke and water damage quickly! 

Mold in your home?

5/14/2020 (Permalink)

green equipment on top of brown laminate flooring Remediation complete, now time to rebuild with our construction team!

We had a customer call in regarding a musty odor she had in her home. She couldn't see anything but could tell it was very strong by her kitchen and dining room. Our Project Manager scheduled an inspection in order to see if we could figure out what the issue is. 

During the inspection the Project Manager was able to locate a specific area of concern in the dining room with the thermal camera and opened an exploratory section of the sheetrock. Just as they suspected, there was microbial growth found behind the wall. We walked the customer through the remediation process and put her mind at ease!

After a couple days work and a successful clearance report the musty odor and customer concern was long gone! 

Our team is trained in adhering to the highest cleaning and sanitation standards.

5/14/2020 (Permalink)

person in PPE disinfecting a table top with a handheld spraying machine SERVPRO of Flower Mound/Lewisville is here to help with your cleaning, disinfecting, and sanitization needs.

SERVPRO of Flower Mound/Lewisville is being called on by numerous home owners, businesses, and property managers to perform the necessary bioremediation services to clean, disinfect, and sanitize their properties. Each project is customized to the customers specific needs and requirements.

SERVPRO of Flower Mound/Lewisville uses EPA approved products and follows the CDC guidelines for cleanup practices. If you are interested in learning more about how our team can help you, please don't hesitate to reach out. 

Our team is ready to assist you no matter what time of day with your cleaning and disinfecting needs. These are unprecedented times but we will make it through this together. You can stay up to date with our team on our Facebook and LinkedIn pages!  

Commercial Warehouse Experiences a Water Loss

4/28/2020 (Permalink)

water on concrete flooring in a warehouse facility Pre-Mitigation photo from a warehouse facility here in Flower Mound, Tx.

Our team was called out over the weekend to assist a local Flower Mound commercial facility with their water loss. The owner of the business was going in to take care of a few things and check in when he opened the front door to find water covering the carpeted floor. Water flowed throughout their warehouse, office, and reception area causing a little bit of panic!

We were contacted and onsite fast to begin the restoration process. After quite a bit of extraction, we walked the customer through the entire process and made sure to answer all of his questions. Our team placed drying equipment throughout the facility, monitored the drying process throughout the weekend, and completed the drying in just a few short days. Thank you for trusting our team to restore your business back to preloss condition!

Retail store needs emergency water restoration!

4/15/2020 (Permalink)

green drying equipment on the floor with clothing hung on displays on the walls Drying equipment was placed after extraction from all flooring.

Our team was called out to perform emergency water restoration services at a local retail store. Although the store isn't currently open due to the stay at home order in place, this could have turned into a much bigger problem if they didn't catch it in time! A water supply line busted causing damage to the majority of the store. Luckily none of the merchandise was affected! After moving around displays, removing some affected paneling, and placing drying equipment, this store was ready to get back to the current norm.

If you own/manage a business, make sure to check in on your facility occasionally because water damages are always an unexpected occurrence! If you experience a loss, give our team a call. 972-420-4771

Safety Practices for Essential Workers

4/13/2020 (Permalink)

Essential workers who have had an exposure but remain asymptomatic should adhere to the following practices prior to and during their work shift:

  • Pre-Screen: Employers should measure the employee’s temperature and assess symptoms prior to them starting work. Ideally, temperature checks should happen before the individual enters the facility.

  • Regular Monitoring: As long as the employee doesn’t have a temperature or symptoms, they should self-monitor under the supervision of their employer’s occupational health program.

  • Wear a Mask: The employee should wear a face mask at all times while in the workplace for 14 days after last exposure. Employers can issue facemasks or can approve employees’ supplied cloth face coverings in the event of shortages.

  • Social Distance: The employee should maintain 6 feet and practice social distancing as work duties permit in the workplace.

  • Disinfect and Clean work spaces: Clean and disinfect all areas such as offices, bathrooms, common areas, shared electronic equipment routinely.

If the employee becomes sick during the day, they should be sent home immediately. Surfaces in their workspace should be cleaned and disinfected. Information on persons who had contact with the ill employee during the time the employee had symptoms and 2 days prior to symptoms should be compiled. Others at the facility with close contact within 6 feet of the employee during this time would be considered exposed.

 ADDITIONAL CONSIDERATIONS

  • Employees should not share headsets or other objects that are near mouth or nose.

  • Employers should increase the frequency of cleaning commonly touched surfaces.

  • Employees and employers should consider pilot testing the use of face masks to ensure they do not interfere with work assignments.

  • Employers should work with facility maintenance staff to increase air exchanges in room.

  • Employees should physically distance when they take breaks together. Stagger breaks and don’t congregate in the break room, and don’t share food or utensils.

If your business has been exposed to COVID-19, we can help! SERVPRO of Flower Mound/Lewisville is being called on by numerous businesses and community leaders to perform the necessary bioremediation services to clean, disinfect and sanitize their properties. All of our cleanup practices are in accordance with the guidelines provided by the CDC and local authorities. If you are interested in inquiring about our services we’re here to help – 24 hours a day, seven days a week, please do not hesitate to call us. 972-420-4771

Let our highly trained team perform proactive cleaning at your home or business!

4/13/2020 (Permalink)

black words on a white background with an orange house at the bottom Our team is lead by a Triple Master Restorer and we are here to help 24/7!

SERVPRO of Flower Mound/Lewisville is being called on by numerous businesses and community leaders to perform the necessary bioremediation services to clean, disinfect and sanitize their properties. All of our cleanup practices are in accordance with the guidelines provided by the CDC and local authorities. If you are interested in inquiring about our services we’re here to help – 24 hours a day, seven days a week! 972-420-4771

The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar pathogens to the coronavirus. Multiple products in the SERVPRO product line meet this standard and carry the EPA-registered emerging pathogens claims. While there is currently no product tested against this particular strain of the coronavirus, we are following all guidelines as provided by the CDC and local authorities.

SERVPRO of Flower Mound/Lewisville can respond quickly and effectively to help minimize business interruption to your company.

We are uniquely prepared during this unprecedented time to clean and disinfect your home or business according to the protocols set forth by the CDC. We have years of experience in dealing with biological contaminants, and we will go beyond the scope of work that regular janitorial staff perform on a daily basis.

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets,  and tables at a minimum. These same surfaces are mentioned in the CDC’s  guidance for commercial spaces as well.

Our team is trained to perform a proactive cleanup that involves facility or structure cleaning and disinfection. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of waste.

Did you know there are different classes of fire damage?

4/13/2020 (Permalink)

large fire against white brick with black smoke If you experience a fire damage, call our team of professionals who will help walk you through the restoration process.

If you experience a commercial fire damage, it is crucial to work with professionals who can help you restore your property. However, fire damage can take many different forms. Watch out for the following types of commercial fire damage and call the experts as soon as possible to prevent the damage from getting worse!


One of the first and least dangerous types of fire damage is known as Class A fire damage. This kind of damage can occur on any property, and it is often the result of a solid catching fire and spreading throughout. The fire damage from Class A fires has quantifiable sources, and the solids may include rubber, plastic, paper or cloth. This damage may spread from a single source, and it is often easy for individuals to contain if they are quick and isolate the burning source with a fire extinguisher.


Class B fire damage is another variety, and it is one of the most dangerous types that could occur. Class B fire damage typically results from flammable liquids or from solids that have become liquefied. These are commonly caused by melted plastics and waxes as well as various types of oils, including petrol and grease. While they are often caused by materials similar to cooking oil, cooking oil fires do not often count as Class B fires. These fires often spread quickly and cause tremendous damage because of water displacement issues.


Class C fire damage involves flammable gasses and similar substances. These can include fires caused by gas leaks such as hydrogen or propane, or they may be due to deposits of natural gas. They can spread quickly through the property and result in a great deal of sudden surface damage. More often than not, this type of damage is explosive and can cause tremendous destruction in the property's structure. It is one of the most common examples of Saginaw commercial fire damage, and it may result in a long-term loss if not handled quickly.


Finally, Class D fire damage is a common variety of fire damage that occurs in industrial locations. It is typically caused by combustible metals. Some of the most common metals involved include sodium and potassium, and this type of fire is large and encompassing of the work area. This damage can result in a variety of harmful ambient effects, so if you experience this sort of damage, it is crucial to have it taken care of as soon as possible. If left unattended, unwanted chemicals may become airborne and result in a variety of problems around the work area.


If you are interested in working with a locally owned business you can count on, be sure to call SERVPRO of Flower Mound/Lewisville. We can help you manage any and all commercial fire damage as necessary. 972-420-4771

Corporal returns with a surprise for retired Major.

3/5/2020 (Permalink)

two men holding a folded American flag with an American flag background Corporal Christian Robertson presenting retired Major John Mondy with a flag that was flown over al Asad, Iraq.

SERVPRO of Flower Mound/Lewisville is a minority/veteran owned business and has always supported our nation's military. We have had several team members enlist, deploy, and return back to the team as they arrive home. Today we had an amazing gift provided to us by one of our team members!

Corporal Christian Robertson surprised our owner retired Major John Mondy with a flag that was flown over Al Asad, Iraq. They folded it together and Christian presented it as he returned back to the SERVPRO of Flower Mound/Lewisville family from deployment. We are grateful he returned home safely and honored he is a part of our team once again.

"So that all shall know, this flag was flown in the face of the enemy, and bears witness to the strengths of the American people in the rebuilding of Iraq and denying a safe haven for terrorists."

Did you know SERVPRO offers CE Courses?

3/3/2020 (Permalink)

white writing on a green background with the SERVPRO logo above it If you are in need of CE credits, click the link above to find a course near you!

Did you know we offer both credit and non-credit continuing education courses for insurance agents, insurance adjusters, and real estate pros? In 2020 our local area will host one event each month, four hours each, and three hour ethics course in November and December. If you are in need of credits this year or would just like to learn more about the industry as it's ever changing, you can visit HERE for events in your local area!

Our next local event will be held on March 11 in Garland, Tx from 8:30-12:30! We will cover Mitigation Awareness (2hr) and Biohazard Cleanup (2hr). For more information please feel free to reach out to Megan Hancock at office@SERVPRO8864.com or 972-420-4771.

Cute critter causes severe water damage.

2/17/2020 (Permalink)

water damage in a residential property shown on a thermal camera Our team utilized a thermal camera to determine all areas affected in this home.

If I told you that a squirrel was the cause of all this damage would you believe me?! This little critter found his way up in the attic and chewed through a water line causing severe damage throughout the home. We were actually able to find him (he was quite large) and remove him from the home! 

Now that the cause of the leak was removed from the home we needed to focus on the damage he left behind. An initial inspection was performed utilizing the thermal camera to determine the entire area affected and once completed, our team worked diligently to remove the affected materials in order to properly dry the structure.

Although it was an unfortunate event, the customer could only laugh at their luck. We enjoyed laughing along with them while also being able to help in their time of need. 

Customer service and safety is our top priority!

2/13/2020 (Permalink)

Containment placed in a kitchen to prevent cross contamination Here is a behind the scenes look at demo day of a current project!

For those of you who watch Fixer Upper with Chip & Jo out of Waco, Tx you know everyone's favorite part of the project is demo day! You get to tear stuff out, make a mess, and knock holes into things right? While this is all super fun and exciting, there are safety measures that you should always take beforehand.

Placing a containment around designated work areas not only keeps the dust and debris from spreading throughout unaffected areas, it also protects the customer from potential hazards. As you can see from the photo we have a lean to containment in order to reduce the area of which construction dust and debris can travel. By visiting our Facebook page you will also see that we have contained the cabinets, pantry, and HVAC opening as well. There is bright green tape to alert workers of the uneven floor and the customer is still able to move about the house freely if needed. 

We take great pride in our work and enjoy being able to share that with our current and potential customers. 

Leave the dirty work to us!

1/16/2020 (Permalink)

mold remediation We don't suggest DIY when it comes to mold, call the professionals!

Our team is licensed with the State of Texas to perform Mold Remediation in residential and commercial properties. We work closely with Mold Assessment Consultants throughout the DFW area to ensure proper health and safety protocols are completed to restore your home or business to preloss condition.

Mold can be scary for customers if you aren't provided with the correct information. Strolling through the internet can sometimes provide false information in regards to the type of growth, proper precautions, and proper remediation requirements. We do not suggest trying to resolve the issue on your own as this can cause cross contamination.

If you have questions or concerns, please don't hesitate to visit our website for more information or give us a call! 972-420-4771 ??

2020 Resolution: Plan Ahead!

1/2/2020 (Permalink)

Emergency Ready Plan Don't wait for disaster to strike, be ready!

With each new year, many people resolve to better themselves or some part of their life. This year, make a resolution to be ready! 

Nobody ever plans on a disaster or a water or fire damage to strike, but you can prepare for it with the SERVPRO Emergency Ready Profile (ERP). The ERP is a comprehensive document containing critical information about your business, including emergency contacts, shut off valve locations, and priority areas. The ERP is a no cost assessment; all it requires is a little time, making it a great value that could save you time and money in the future. By downloading the free SERVPRO READY mobile app, this important information is stored electronically and can be accessed using your mobile device! 

Preparation is key to making it through any size disaster, whether it is a small water leak, a large fire, or an area flood. Don't wait until disaster strikes - resolve to be ready by contacting SERVPRO of Flower Mound/Lewisville today! 972-420-4771

New Year's Eve Water Damage

12/31/2019 (Permalink)

air movers in living room Our air movers in place to aide in the restoration process.

SERVPRO of Flower Mound/Lewisville knows that starting your new year off with a water damage isn't ideal! However, if you do experience a loss at your home or business, we hope you give our office a call to help you in your time of need.

This customer in Allen woke up to find their supply line in the bathroom busted and water was flowing throughout the home. He knew to call SERVPRO and we were onsite in under an hour! All but one room of the 1,700 square foot home was affected. Our team setup air movers and dehumidifiers to begin the restoration process as quickly as possible and will monitor the progress to ensure we return his home back to preloss condition. 

If you have an unexpected loss in your home, give our office a call. We are available 24/7-365! 

Commercial Water Restoration

12/31/2019 (Permalink)

wet storage boxes That's one way to soak up the water!

Being able to perform emergency restoration services and help those in need is very rewarding! We travel all over the metroplex however, our home is in Flower Mound and Lewisville. We were fortunate enough to have our neighbors give us a call when they experienced a loss in their office! 

Now if you haven't been to this office, they have dark green and navy carpet throughout their facility so you aren't really able to get a good look at the water damage. The photo attached shows boxes in their storage room that have soaked up the water about halfway up! Over the years they have seen us coming and going and have been lucky enough not to require our services. As soon as they saw the water they knew who they could trust to restore their property! 

Family Owned and Operated

12/19/2019 (Permalink)

picture of the owners Pictured here is John Mondy and his wife Wanda Mondy, Robert his son, and Matt her son.

SERVPRO of Flower Mound/Lewisville is proud to be a veteran led business. What most people may not know is that we are also family owned and operated! 

John Mondy has owned the franchise for 17 years and works alongside his wife and two sons. On staff we also have our production manager and his wife who just introduced a new baby girl to the family. One of our crew chiefs recently got engaged to our contents division operator, our office manager is a long time friend of the owners wife, the accounting manager who has also known the owner for several years, and production crew who are somehow connected with the other staff. 

Everyone within the organization is family and that's how we treat our customers. From the time we answer the call and step into your home or business, you're family. When you call SERVPRO of Flower Mound/Lewisville, you can trust that your job is in good hands. 

Triple Master Restorer

12/19/2019 (Permalink)

IICRC logo We have one triple master restorer and another on the way!

Most people have heard of the Institute of Inspection Cleaning and Restoration Certification (IICRC) right? Did you know that you can become a Master Restorer within IICRC? 

In order to become a Master Restorer you must go through the proper training and testing in order to receive individual certifications. As you move up from individual certifications you then receive what they refer to as Journeyman certifications. Once the three levels of Journeyman are achieved, you are then able to become a Master. 

The owner has completed all 13 certification requirements over these 17 years in order to receive his triple master restorer status! Our production manager has received two of his master restorer certifications and only has one certification left to receive his third. All of us at SERVPRO of Flower Mound/Lewisville are so proud of their achievements and their willingness to learn how we can improve for our customers.  

Advanced Equipment and Technology

12/19/2019 (Permalink)

Restoration Equipment Some of our equipment ready to roll when we receive a call!

The past few decades we have seen a rapid advancement in the technology and techniques used in the restoration industry. These advancements allow SERVPRO of Flower Mound/Lewisville Professionals to restore a property back to preloss condition quickly, reliably, and more effectively.

The Institute of Inspection Cleaning and Restoration Certification (IICRC) sets practical standards for restoration and cleaning. The IICRC S500 Water Damage Guide is a specific set of practical standards that incorporate the field of psychometry, which involves the manipulation of temperature and relative humidity to remove moisture and dry a property quickly and effectively. By using equipment such as thermal imaging cameras to identify the location of unwanted water, truck-mounted and portable extraction units for performing efficient water removal, high-velocity air movers that allow moisture to evaporate at a faster pace, air scrubbers to remove odors and control air quality, and OSHA-approved cleaning agents.

SERVPRO of Flower Mound/Lewisville is invested in delivering the best quality service with the most advanced technology. Give us a call for your restoration needs! 972-420-4771

Restore vs. Replace

12/19/2019 (Permalink)

Restored Clothing Here is a picture of an article of clothing restored from a fire loss.

The restore vs. replace mentality is one of the greatest assets SERVPRO of Flower Mound/Lewisville has!

When it comes to making it "Like it never even happened." it’s impossible to overstate the importance of keeping as many of the original items as possible. This allows prices to stay down as the cost for restoration is 20% of the cost for replacement. More importantly restoring is the preferred option because whether we realize it or not, the things in our homes, even the most arbitrary, have some kind of sentimental value. The blanket you always grab when you watch a movie, the plate you put your Thanksgiving turkey on or the couch your grandparents gave you. Every item of yours is important and SERVPRO of Flower Mound/Lewisville will treat it as such.

If you would like more information about our restoration process, please feel free to look through our website or give us a call!

High School Sideline Jackets Restored

11/20/2019 (Permalink)

Athletic Jackets Hanging after Restoration Sideline Jackets restored with the Esporta Wash System!

When a high school experiences a loss in one of their storage rooms and needs their textiles restored, we are here to help! 

SERVPRO of Flower Mound/Lewisville is an Esporta Certified Firm with several Certified Operators on staff to restore textiles 24/7. When we received the call that the sideline jackets were in the affected room we were onsite fast to load them up and bring them to our facility for restoration. We were able to restore 100% of the jackets and return them back to the facility before the cold weather hit! 

Thank you to the Athletic Department for trusting SERVPRO of Flower Mound/Lewisville to provide quality service. We look forward to seeing the athletes wearing these jackets throughout the colder months! 

Don't Let a Busted Pipe Ruin Your Day!

11/20/2019 (Permalink)

air movers setup in a break room Behind the scenes of the break room our team is restoring at a commercial facility.

It's Monday morning, your pumpkin spice latte is extra hot, and you're ready to have a great productive day! Fast forward to an hour later when a busted pipe in the ceiling causes water to flood the entire first floor workstation and break room. No need to stress, just give SERVPRO of Flower Mound/Lewisville a call! (Luckily this customer had our number from a previous event and knew exactly who to call!)

Our restoration team was onsite fast in order to remove the standing water and stabilize the environment. After the affected areas were extracted we placed air movers and dehumidifiers to begin the restoration process. It might not be the ideal work environment however, our team made it safe for all employees to maneuver throughout the facility which provides little to no business interruption. 

If you experience a loss at your business, give our office a call! 972-420-4771

Restoring Your Sentimental Items After a Fire Loss

11/20/2019 (Permalink)

Sometimes after a loss contents are deemed "unsalvageable" due to their small monetary value however, sometimes these contents have the highest sentimental value to our customers. After a fire it's customary for an insurance company to make decisions whether it is more economical to clean and restore contents or to go ahead and pay to replace them. After they have done their review and it turns out to be more cost effective to replace then those contents are deemed "unsalvageable". 

This scrap book was removed from a house fire by our restoration crew and because it was covered in soot and smoke, the scrap book was deemed "unsalvageable". This customer is a widow and the photos inside contained memories of her and her husband throughout their years together. Our cleaning team took it upon themselves to clean the scrap book along with every photo inside in order to return it to the customer. 

SERVPRO of Flower Mound/Lewisville takes pride in our work and strives to go above and beyond for all of our customers. If you experience a loss in your home, give our team a call and know that we are here to make it "Like it never even happened."

Spending time exploring our beautiful city

10/23/2019 (Permalink)

Lewisville City Hall Building City Hall has a veterans memorial on the front left side for everyone to spend a moment.

Some of you may not know that prior to our franchise name change we serviced the residents of Lewisville, Tx. When our corporate office announced we would be able to add Lewisville onto our franchise name we were elated! 

The city of Lewisville is beautiful and the people within this community are amazing. With over 100,000 residents spanning 36 square miles it has been recognized as one of the fastest-growing cities in the United States. The commercial side of the city is very diverse with its top employers being JPMorgan Chase, Lewisville Independent School District, and Nationstar Mortgage. 

We took some time to explore the city and see everything it has to offer. There are so many beautiful areas throughout Lewisville that we had to snap a few pictures. Check out our Facebook for a glimpse!

Using a Portable Fire Extinguisher

10/23/2019 (Permalink)

Fire Extinguisher PASS Method Educate yourself prior to a loss happening.

A portable fire extinguisher can be a life and property saving tool when used correctly. In order to operate a fire extinguisher, the NFPA suggests remembering the word PASS.

  • Pull the pin. Hold the nozzle pointing away from you and release the locking mechanism.
  • Aim low. Point the fire extinguisher at the base of the fire.
  • Squeeze the lever slowly and evenly. 
  • Sweep the nozzle from side to side. 

Read the instructions on the fire extinguisher and become familiar with them before a fire breaks out. Encourage your co-workers to do the same. Remember, extinguishers do have their limitations! It is also important to ensure you have the correct type of extinguisher for your business. Keep an eye out for our next blog discussing the 5 different classes of fire extinguishers. 

Tornadoes throughout DFW

10/21/2019 (Permalink)

Tornado Touched Down Tornado touched down in Rockwall, Tx on the evening of October 20th.

Late Sunday evening on October 20, 2019 several tornadoes touched down throughout Dallas and surrounding cities. The photo shows one that touched down in Rockwall, Tx causing severe damage. When events like these happen, SERVPRO calls in the Disaster Recovery Team. 

The Large Loss Division is composed of our best of the best in restoration. Our specialists are pre-qualified and strategically positioned in order to respond faster! The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard, or flood.

Our franchise has had the honor of helping with the major events below and will continue to help others restore their homes and businesses after these catastrophic events.

  • 2019: Tropical Storm Imelda
  • 2017: Hurricane Harvey
  • 2016: Hail Storm Wylie, Tx
  • 2015: Tropical Storms Ana & Bill
  • 2014: Polar Vortex
  • 2012: Hurricane Sandy
  • 2010: Nashville Floods
  • 2008: Hurricane Ike
  • 2007: Chicago Floods
  • 2007: Ohio Floods
  • 2007: California Wildfires
  • 2005: Hurricanes Katrina, Wilma, & Rita

Fire Prevention Week

10/11/2019 (Permalink)

Sketch of a residential escape plan Residential escape plan in the event of a fire.

This year's theme for Fire Prevention Week is "Not every hero wears a cape. Plan and practice your escape!" Keeping this in mind, remember to make a home escape plan with all members of your household and practice it! 

Draw a picture of your home just as you would see in a commercial space with red arrows showing the best exit routes. A home escape plan should have two exits from each room in your home (typically a door or window). Make sure those exit routes are clear of clutter and windows can open easily.

After you have your exit routes planned, discuss where everyone will meet once safely out of the house. Practice this a few times to ensure everyone is familiar with the plan. For more information, visit www.fpw.org

Leadership Flower Mound Town Government Day!

10/10/2019 (Permalink)

Leadership Flower Mound Class standing in front of the Flower Mound fire truck Leadership Flower Mound spent some time at Fire Station #4 with Tiller the house pup!

One of our team members has the honor of being part of the Leadership Flower Mound Class of 2020. On October 8th they spent the day learning all about our town government and first responders. First up was a wonderful class on Leadership and what all that entails. How you can be a better you not only for your team but your family and friends as well! Second on the agenda was to visit Fire Station #4 and meet with the Assistant Police Chief as well as the Fire Chief and his pup Tiller! Next stop was to Town Hall to meet with the Town Manager and learn all about how they help the community. Final stop was the Water Treatment Facility to learn about how our town is implementing new technology to reserve energy. This was a great day spent with amazing people learning very important information about the wonderful town we live in! 

National Preparedness Month

9/16/2019 (Permalink)

first aid kit, flashlight, battery, bank and radio with text: National Preparedness Will you be prepared if disaster strikes?

This year for National Preparedness Month, join your community in preparing for emergencies and disasters of all types, and lead efforts to encourage the community as a whole to become more prepared. "Disasters happen" and not only devastate individuals and neighborhoods, but entire communities, including businesses of all sizes.

The 2019 theme for National Preparedness Month is Prepared, Not Scared. Be Ready for Disasters. You can become prepared for a disaster by taking three simple steps: 

  • Have a plan to stay in business
  • Encourage your employees to become ready
  • Protect your investment

We must work together as a team to ensure that our families businesses, places of worship, and neighborhoods, are ready for any type of disaster that can potentially affect your local community. At ready.gov/business, companies like yours can find vital information on how to begin preparing their organization and addressing their unique needs during an emergency situation!

-Restoration Newsline Volume 30, Issue 9. 

Flower Mound Chamber of Commerce Annual Clay Shoot

9/12/2019 (Permalink)

Five men holding trophies. This is the team who took 1st place at the clay shoot this year!

Flower Mound Chamber of Commerce has an annual clay shoot benefiting our local first responders and we are honored to be able to a part of it!

SERVPRO of Flower Mound/Lewisville sponsored our local fire and police department as well as volunteering as a puller on a station. We were able to spend some time outside of "the office" and get to know some of the first responders in our community! Although it was really hot outside, everyone had a great time and enjoyed some great BBQ. One of the Highland Village Firefighters won the grand prize, a Benelli Super Black Eagle 3!

We would like to say thank you to everyone involved in putting this event together for our awesome first responders!! We look forward to next years event as well as many others. 

Best of Denton County 2019 - Emergency Services

9/12/2019 (Permalink)

black background with white blue and gold writing for Best of Denton County award Thank you to everyone who voted for SERVPRO of Flower Mound/Lewisville for Best of Denton County 2019 for Emergency Services!

When we received notice that our team here at SERVPRO of Flower Mound/Lewisville was nominated top 3 as Best of Denton County for Emergency Services, we were truly humbled! We strive to provide the best customer service in our community and this nomination showed that. 

A biggest part of our job is ensuring that we arrive to a loss as fast as possible to prevent any further damage from happening. Emergency Services can be anything from a moisture check, a sudden odor, a busted pipe, and even a fire that was just put out! Our team is dispatched and onsite for emergency services in less than an hour, answers any questions the customer or insurance may have in order to create a smooth restoration process. 

Winning in our Emergency Services category is absolutely amazing and we couldn't be happier knowing that residents and business owners within our community made it possible. Thank you to everyone who took the time to vote and thank you to our awesome customers who have made this possible. We can't wait to celebrate with our peers later on this month! 

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