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Fire & Water - Cleanup & Restoration

Archived Blog Posts

We're One Call Away

7/12/2022 (Permalink)

flooding in front of a white commercial building Flood waters are both scary coming in and after they have receded. You can trust our team to help when disaster strikes!

Without warning, nature can take a violent turn: floods, wildfires, tornadoes, hurricanes, blizzards. Any of these can have a devastating effect on your home or business, turning your life upside-down. 

SERVPRO of Flower Mound/Lewisville's highly trained professionals are close by and customer focused. We want you to be back in your restored home or business as quickly as possible. Whether you have minor storm damage or something larger to deal with, we have the experience and the equipment needed to cleanup and restore your property and help get life back to normal following storm damage. 

No matter the time of day, an associate from our office will always answer your call and get our Emergency Service crews out to your site right away! 972-420-4771

Commercial Industry Cleaning & Restoration

7/12/2022 (Permalink)

two women and two men in black polos and khaki pants carrying restoration equipment We're the #1 choice in clean and restoration for commercial industries from hospitals and schools to hospitality and retail facilities.

Your commercial property says a lot about you to potential clients and customers. You want to build trust and present your business or public space as a safe, clean place to be. With more than 50 years of experience (20 years for our franchise) we have earned the reputation as a trusted leader in the restoration industry and specialize in fire and water damage, specialty cleaning, mold, and so much more! 

Our highly trained professionals understand your need to keep business going, even after an emergency. That's why we offer flexible solutions, working after hours or around the clock to complete your restoration project. In many cases, SERVPRO can clean up in a way that the damaged space can be safely isolated from functional space so that normal operations can proceed around the cleanup. This minimizes the downtime you have for your facility and its employees. We're Faster to any size disaster providing 24/7 emergency service.

Give our team a call with any questions or concerns you may have! 972-420-4771

Water Damage Timeline

5/26/2022 (Permalink)

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants become a concern.

Four Ways to Check for Hidden Water Leaks

4/16/2022 (Permalink)

water puddle on concrete slab of residential property Hidden water damage found when wood flooring was removed.

Think you may have a water leak somewhere in your home? Here are some good ways to tell when the leak is not obvious.

  1. Pay Attention to Increased Water Bills

Monitor your water bill for sudden unexplained increases.

  1. Check Your Water Meter

Pick a few hours when you can go without using the water In your home. Record your water meter before and after. Was there an increase?

  1. Toilet Leaks

Put a drop of food coloring in your toilet’s tank. If within 15 minutes or less, the toilet bowl reveals that color, you may have a leak. Make sure to flush the toilet multiple times after performing this test so your bowl does not get stained.

  1. Look for Mold

Where there is mold, there is moisture. Something is feeding that moisture. It’s possible there is a leak somewhere.

SERVPRO® of Flower Mound / Lewisville will Deep Clean your Restaurant

12/29/2021 (Permalink)

Obviously, a restaurant's preparation areas should be kept clean. But, besides the everyday cleaning of kitchen equipment and appliances, it is necessary to perform a deep cleaning of kitchens at least once to twice a year.

Appearance

A restaurant's: atmosphere, attention to detail, and well-kept facilities are important for a customer's good first impression. The appearance of a restaurant's kitchen can bring in clients as well as scare them away.

Safety

A messy and unorganized look will affect guests' appetites as well as employee productivity. Daily mopping sustains a clean floor, but will not scrub deeply enough to remove certain bacteria. Sticky floors and unwanted objects can cause personnel or guests to slip. For a truly clean floor, it is important to remove: grease, oil, gum and even mold.

For a deep cleaning of your restaurant, please call SERVPRO® of Flower Mound / Lewisville today!

Source: Yahoo Finance online

Restoring a Lewisville home from a water line failure.

12/20/2021 (Permalink)

Green air movers on a brown carpeted bedroom floor Restoring a Lewisville home from a water line failure.

Unfortunately we must remind those in our community that water damages don't wait until after the holidays. They always seem to happen at the most inconvenient time, right?

The water supply line to the toilet in this Lewisville home failed while the owners were away at work causing multiple rooms to be affected. Our emergency response team received the call and was onsite within 30 minutes to begin restoration services. Our team understands it's imperative to begin restoring the structure as soon as possible to reduce secondary damage as well as down time for residents and business owners.

If your home or business experiences a water damage or any other loss this holiday season, give our team at SERVPRO of Flower Mound/Lewisville a call! 972-420-4771 

Why is My Refrigerator Leaking Water?

12/19/2021 (Permalink)

Reasons for a Leaky Refrigerator

If your refrigerator is leaking water and causing water damage to your flooring it’s usually because if one of two reasons.

Reason #1 your fridge is leaking

A blocked defrost drain is one of the most common causes of water leakage. This happens when food particles or other debris clogs up the drain hose, which can lead to ice buildup and, eventually, water leaking out of the freezer and refrigerator.

Fix: First, try flushing the drain from inside the freezer with warm water, using a turkey baster or a small funnel. You can also try using a pipe cleaner or a straightened coat hanger to forcibly remove the clog. If this doesn't fix the problem you may need to manually remove the debris that is clogging the check valve at the end of the drain hose.

Reason #2 your fridge is leaking

From time to time, a clogged or frozen water supply line will cause water to puddle beneath the refrigerator. It will also affect ice production from the ice maker and slow or stop water flow from the dispenser.

Fix: First, unplug the refrigerator and locate the shut-off valve, typically underneath the sink, behind the refrigerator, or below the refrigerator in the basement. Make sure this valve is closed, and look for any leaks, kinks, or clogs in the plastic supply line.

Source: CNET online

Why SERVPRO? SERVPRO of Flower Mound / Lewisville Employees are Well-Trained

12/19/2021 (Permalink)

screenshot of employee bios from a website Check out our About Us section to learn more about our SERVPRO of Flower Mound team!

Why is SERVPRO of Flower Mound / Lewisville the best at damage restoration?

Back in 1992, SERVPRO Corporate developed a National Training Center to teach restoration and mitigation skills to Franchise Owners, employees, and insurance industry professionals.

The National Training Center offers employee training as a self paced program designed specifically for the franchise employee. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet and Upholstery Cleaning

SERVPRO is an approved IICRC (Carpet and Upholstery Cleaning) Training School that offers year-around classes in the following categories:

  • Fire Restoration
  • Water Restoration
  • Carpet Cleaning
  • Upholstery Cleaning
  • Applied Structural Drying

In addition, SERVPRO of Flower Mound / Lewisville is bio hazard and mold certified as well. Click HERE to view our full list of certifications and affiliations.

Why SERVPRO? SERVPRO Understands That When It Comes to Business, Time is Money

12/19/2021 (Permalink)

Does SERVPRO of Flower Mound / Lewisville work with businesses on damage restoration?

Yes, we sure do! And we understand how badly you need to get everything back to normal quickly.

When SERVPRO of Flower Mound / Lewisville restores commercial spaces from water damage, mold, fire damage, and other damage, we understand that the longer a business cannot operate, the longer it cannot generate revenue. SERVPRO of Flower Mound / Lewisville will work emergency hours and around the clock to get your business back up and running as fast as possible while working with your insurance company the entire way. No commercial job is too big or too involved for SERVPRO of Flower Mound / Lewisville. We are faster to any size disaster and are here to help. To learn more about SERVPRO of Flower Mound / Lewisville commercial restoration click HERE or call today to learn more.

Why SERVPRO?  SERVPRO of Flower Mound / Lewisville is Hazmat and Bio Hazard Removal Trained

11/30/2021 (Permalink)

man in tyvek coveralls holding up two peace signs in a stairwell Biohazard may not be very appealing but we are happy to assist our customers in their time of need!

Cleaning for Bio Hazard Information

Bio hazard clean up is considered: blood clean up, urine clean up, human feces clean up, animal feces clean up, vomit clean up, and other human fluids.  General maid and janitorial services will not remove these items due to their potentially hazardous nature.  SERVPRO of Flower Mound / Lewisville technicians are trained and properly uniformed to safely remove bio hazardous materials. This is why you can rely on SERVPRO of Flower Mound / Lewisville to get the job done quickly, safely, and to sanitation standards.  Many homes and buildings that have been left unattended and/or improperly cared for will generally require this type of service. SERVPRO of Flower Mound / Lewisville will remove all hazardous items and properly dispose of them. If you or your business is in need of bio hazard removal, please do not hesitate to call today.

Why SERVPRO? SERVPRO is Faster to Disaster

11/30/2021 (Permalink)

SERVPRO of Flower Mound / Lewisville offers a 24 hour emergency service. Our office is open Monday through Friday, however there will always be someone to answer your call after hours and on the weekends.  If the event is classified as an emergency, SERVPRO of Flower Mound / Lewisville will be out right away regardless of time or day.  When hurricanes, floods, wild fires, and other disasters strike all around the country, SERVPRO franchises band together and travel sometimes thousands of miles to come to the disaster area to help restore homes and businesses affected. If there is a catastrophic event in the Dallas area, SERVPRO of Flower Mound / Lewisville will call in "extreme teams" that will arrive in your town to help cover more ground and to help more home and business owners. If your home or business has suffered a water damage or other emergency event, please do not hesitate to call. 

How Quickly Does Mold Grow After Water Damage

11/18/2021 (Permalink)

Should I repair water damage myself?

Maybe you had a water leak from a plumbing problem or from a leaky refrigerator. Maybe we had a major storm, hurricane, or tornado sweep through the Dallas area. Either way, now your home has water damage. Depending on how severe the water damage, you are probably asking yourself, “Should I clean up the water damage myself or hire a professional?”.  The following are a couple things to consider. First, hopefully, the water damage will be covered by your insurance company. SERVPRO of Flower Mound / Lewisville works with all insurance companies in the area and knows what each company is looking for (this will make things easier on you). Second, if the area is not properly and completely dried out, even in the areas you cannot see, the structure will more than likely suffer secondary damage. What is secondary damage? Mold growing in your home is known as secondary damage after a water damage event. Mold needs moister to grown and it can grow within 24-48 hours.  Time is a factor after a water damage. If mold is already growing in your home after a water damage, SERVPRO of Flower Mound / Lewisville can remediate that as well. We are here to help. Give us a call today!

Which Type of Fire Extinguisher Should I Buy?

11/18/2021 (Permalink)

Different Types of Fire Extinguishers

There are four classes of fire extinguishers – A, B, C and D – and each class can put out a different type of fire.

Class A fire extinguishers

Class A fire extinguishers are used for ordinary combustibles, such as paper, wood, cloth, and some types of plastic. These extinguishers typically use water or certain types of dry chemicals to either absorb heat or coat the fire.

Class B fire extinguishers

Fires that originate from flammable liquids and gas can be extinguished by a class B fire extinguisher. This is the type of extinguisher you’ll want to use on a fire caused by oil or fuel.

Class C fire extinguishers

Class C fire extinguishers are effective against electrical fires from live wires, panels, and circuit breakers. The extinguisher works by releasing materials that stop the conduction of electricity.

Class D fire extinguishers

Class D fire extinguishers are used on combustible metals. These include magnesium, sodium, aluminum, and titanium.

Class K fire extinguishers

Commonly used in restaurant kitchens, class K fire extinguishers can effectively put out fires caused by cooking fats, greases, and oils. They use a process called saponification by releasing an alkaline agent to create a foam that traps vapors and puts the fire out.

Purchasing your fire extinguisher

Now that you know how many extinguishers you need and what types to get, you can head to the hardware store. Look for fire extinguishers that you can easily lift. Larger extinguishers may pack more power, but you must be able to use it properly.

Source: Safety Online

Is it Safe to Enter My Home After Storm Damage?

10/19/2021 (Permalink)

Entering Your Home After a Storm, Hurricane, or Tornado

Entering your home or business after severe storm damage can be risky… roofs can collapse, glass from shattered windows will be on surfaces and floors.  Cleaning up after major storm damage can mean facing: contaminated water, animals and insects, splintered wood and sagging ceilings. It is best to let the professionals who are trained and certified to work in these storm damage environments handle the damage restoration. However, according to the American Red Cross, if you absolutely must enter your home or business, be sure to wear:

  • Long pants
  • Long sleeved shirt
  • Sturdy shoes or boots (no tennis shoes or flip flops)
  • Work gloves
  • Eye protection
  • Disposable masks
  • Hard hats

Whether it’s for your home or for your business, for more information on storm damage restoration from SERVPRO of Flower Mound / Lewisville, click HERE.

We are here to help, DFW.

 Source: Red Cross Online

Sanitizing Commercial Kitchens

10/18/2021 (Permalink)

Deep Cleaning Industrial Kitchens

SERVPRO of Flower Mound / Lewisville would like to deep clean and sanitize your industrial kitchen! Whether your building is a restaurant, a school, a church, an office, a cafeteria, or even a roller rink, chances are it's been a minute since the kitchen has had a full deep cleaning and sanitization.  The flooring is cleaned and sanitized along with all surfaces and storage areas. Today, it's more important than ever to keep food preparation and storage surfaces clean and sanitized. Customers and patrons have been more and more demanding of a clean restaurant and/or industrial kitchen. In addition to cleaning the flooring, and the food prep and storage surfaces, SERVPRO of Flower Mound / Lewisville employees will move large appliances to the best of their abilities and even clean behind those as well. Call today to schedule. SERVPRO of Flower Mound / Lewisville, Here to Help. 

Fire Prevention Week 2021 - The Sounds of Fire Safety

10/4/2021 (Permalink)

Fire Prevention Week 2021 in United States will begin on Sunday, October 3rd and end on Saturday, October 9th. This year’s Fire Protection Week theme is: “Learn the Sounds of Fire Safety!”. The National Fire Protection Agency is working to educate everyone about the different sounds the smoke and carbon monoxide alarms make. Knowing what to do when an alarm sounds will keep you and your family safe. When an alarm makes noises – a beeping sound or a chirping sound – you must take action.

What do the fire alarm beeps mean?

  • A continued set of three loud beeps—beep, beep, beep—means smoke or fire. Get out, call 9-1-1, and stay out.
  • A single “chirp” every 30 or 60 seconds means the battery is low and must be changed.
  • Chirping that continues after the battery has been replaced means the alarm is at the end of its life and the unit must be replaced. All smoke alarms must be replaced after 10 years.

For people who are deaf or hard of hearing, there are special smoke alarms and alert devices that include strobe lights that flash to alert people when the smoke alarms sound. Products like pillow or bed shakers that are designed to work with smoke alarms are also available.

Source: NFPA.org

Home Preparation When a Hurricane is Expected to Arrive

9/14/2021 (Permalink)

How do I prepare my home for a hurricane? 

Ways to help secure your home in preparation for a hurricane:

Brace your garage door to prevent more-extensive damage.  Most garage doors are not reinforced, and when the wind gets into the garage, it creates a positive push at the same time that the wind swirling above the structure creates a negative pull. That push-pull combination can cause the roof to fly off. Find a kit that you can buy at home-improvement stores to brace your garage doors.

Secure your windows and doors. Broken windows can let in wind and rain, and they can also increase the pressure under the roof. Storm shutters provide the best protection, but boarding up windows when a storm is on the way can help as well. Make sure doors have several locking mechanisms so they don’t fly open; deadbolts are best. It’s important to secure windows and doors on all sides of the home, not just the ones facing the body of water where hurricanes could form because hurricanes can swirl in any direction.

Source: Kiplinger online

Why SERVPRO? SERVPRO Tests for What You Can’t See

9/10/2021 (Permalink)

Where is the mold I smell?

Do you smell mildew or mold in your home or business, but cannot visibly see it? Do you suspect water damage in your ceiling or walls? Before your ceiling and walls deteriorate, call SERVPRO of Flower Mound / Lewisville. We can test for what you can’t see. We use industrial moisture detecting devices to help us detect water in walls, ceilings, floor boards, etc. Hidden moisture will cause mold in time and become an even bigger problem.

Would you like the help of SERVPRO of Flower Mound / Lewisville to detect water or mold damage or for any other type of cleaning or restoring? Click HERE to learn more or give us a call today at: (972) 420-4771

SERVPRO of Flower Mound / Lewisville is available 24/7 for emergency service and is Here to Help.

6 Tips to Prevent Water Damage to your Commercial Space

8/27/2021 (Permalink)

How Prevent Water Damage to your Commercial Space:

  1. Train all employees on the location of the water shut off valves and make sure they are easily accessible.
  2. Find out if your business is located on a flood plain and if your area offers programs for business owners.
  3. Conduct regular inspections of your HVAC units, roof, water heaters, refrigerators, sinks, toilets, and any other area you have that may have a water leak.
  4. Make sure your insurance policy is up to date and you are insured.
  5. Keep any documents, inventory, or anything critical to your business' survival at least a few feet off the ground.
  6. Be prepared for a water damage event. The faster the water is removed and dried out, the better off you are going to be. Time is an important factor. Please save our number to your phone so you know who to call. SERVPRO® of Flower Mound / Lewisville: (972) 420-4771

What to Do When the Toilet is Overflowing

8/17/2021 (Permalink)

Help! My toilet is overflowing!

An overflowing toilet is a problem everyone will likely deal with at some point. When water overflows from the bowl, chances are the culprit is a clogged toilet drain—usually an easy fix with some basic tools.

First, turn off the toilet’s water supply, on the wall behind the toilet. If you can’t find the water supply to stop the toilet overflowing, take the top off the tank and lift the float ball or cup high enough to stop the water from running. If that does not work, the shut off valve for the water supply to the house is generally located near the water heater.

Should overflow continue once the main water supply is off, you’re dealing with sewage backup, a serious situation due to the hazardous nature of the sewage water. If you are on a municipal septic system, you may need to call the city. If you have a septic tank, you’ll need a plumbing company that can flush out your system.

Water damage gets worse the more time that goes by. Call SERVPRO of Flower Mound / Lewisville right away to minimize the damage. We will work with your insurance every step of the way. Here to Help

How to Flush a Hot Water Heater

8/7/2021 (Permalink)

Ready to get started? You won’t need much. Really, the key essentials are:

  • A hose
  • A towel
  • A wrench

This list assumes that you can run the hose somewhere to allow the water from your hot water heater can drain safely. If not, get a couple of five-gallon buckets ready to capture what you drain. 

In addition to gathering your materials, there’s another key step you really can’t skip. Check the warranty for your hot water heater. Performing maintenance yourself, even simple maintenance like this, could void your warranty. 

Step one: Cut off power and water

Make sure your water heater is disconnected from its power source before you get started. If it’s electric, that means turning off the circuit breaker at your main breaker panel, then unplugging it. If it’s gas, note the temp it’s at for later, then turn the gas control knob to “Pilot.” Make sure your water heater is completely turned off before you move forward because draining water away from the heating element when it’s working can damage it.

Then, turn off your water heater’s water supply by shutting off the cold water valve. It will be located at the top of or above your water heater along a pipe that supplies it with cold water. A 90-degree turn will usually shut off the water.

If you can, wait overnight before you proceed to step two. This will allow your hot water heater to cool off so you’re not dealing with scalding water in next steps. If you can’t, use extra care.

Step two: Prevent a vacuum

You don’t want anything bad happening with your water lines while you flush your hot water heater, so go turn on the hot water somewhere in your house. Having this water source open will prevent a vacuum from forming as the tank drains.

Step three: Get ready to drain

You’re about to empty out your hot water heater and all that water needs to go somewhere. Control it by connecting a hose to the drain valve. It will be located at the bottom of your water heater and will probably look a lot like a standard garden faucet. Tighten the hose with a wrench and drape a towel over the connection so you don’t have to deal with any spray issues.

Feed the hose somewhere the water can safely drain or put it in a bucket. Next, open the pressure relief valve towards the top of your water heater. It’s usually a lever you simply flip.

Step four: Drain it

If you didn’t let your water cool, be ready for hot water to flow quickly out of your tank. Consider gloves or towels to protect your skin. If you’re using the bucket method,  have a second bucket ready to take its place when it gets full. Alternately, you can turn off the drain valve when the water nears the top of your bucket, drain it, then reopen the valve and refill your bucket, emptying as needed until your water heater is empty.

Open the drain valve and watch all that water and sediment pour out. Keep going until the tank is empty.

Step five: Flush it

Reopen the cold water valve at the top of your tank for a few seconds, then shut it off again and let the water drain. This will stir up any leftover sediment so you can fully flush your hot water heater. Repeat this process until you don’t see any more sediment coming out of your tank.

Step six: Refill it

Close the drain valve and close the pressure relief valve. Disconnect your hose. Next comes a sort of annoying step. Turn on all the hot water faucets in your house (sinks, bathtubs, showers, etc.). Having these freely flowing as you refill your tank prevents any pressure issues from arising within your water lines.

Then, turn the cold water supply back on and let your tank fill. Once it’s full, slowly reopen the pressure relief valve again to let any excess air get released. Then, close it again.

Now, head back to your faucets. Once water flow returns to steady (keep an eye out for hiccups and spurts that are indicative of air bubbles), turn them all off.

Step seven: Restore power

If your water heater is electric, plug it back into the wall before you restore power to it at your main circuit breaker. Then, turn it back on at the breaker box.

If it’s gas, relight the pilot and turn the knob back to the temperature at which it was previously set.

Listen to your water heater. You’ll be able to hear it start working again. In about 30 minutes, test that you have hot water again.

Source: Freshome November 2019